Tocha LeeAnn Reed
Knoxville
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Motivated individual offering valuable contributions in all facets of administrative activities derived from diverse, five +year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housekeeper
The Crowne Plaza Hotel
03.2025 - 10.2025
- Cleaned and sanitized guest rooms to maintain high standards of cleanliness and comfort.
- Assisted in inventory management, ensuring adequate supply of cleaning materials and linens.
- Responded promptly to guest requests for additional amenities or room adjustments.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
Warehouse Associate
Tennessee Department Of Corrections
10.2021 - 02.2025
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Maintained accurate inventory records using electronic tracking systems to ensure stock availability.
- Collaborated with team members to streamline order fulfillment processes, enhancing productivity.
- Conducted regular quality checks on incoming and outgoing shipments to uphold safety standards.
- Assisted in loading and unloading deliveries, ensuring timely processing of materials and supplies.
Server
O'Charley's Restaurant & Bar
06.2020 - 08.2021
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently in high-pressure environments, enhancing workflow efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, improving service speed.
Front Desk Receptionist
A Cut Above Hair & Nail Salon
12.2013 - 05.2020
- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Coordinated with stylists to optimize appointment flow and enhance client satisfaction.
- Maintained accurate records of client appointments and services rendered using salon management software.
- Monitored inventory levels of salon products, facilitating timely reorders to minimize disruptions.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Assembly Line Worker
S&L America Corporation
05.2008 - 11.2013
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality control inspections to maintain product standards.
- Collaborated with team members to optimize workflow processes.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Telemarketer
CFI / Westgate Resorts
06.2006 - 01.2008
- Conducted outbound calls to potential customers, promoting vacation packages and special offers.
- Engaged prospects effectively, consistently delivering key messaging for brand awareness.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Collaborated with team members to develop scripts, enhancing overall communication effectiveness.
Store Manager
Unique Boutique & Bridal
03.2002 - 04.2006
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented visual merchandising strategies to enhance product presentation and increase sales.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Associate of Science - Sociology
Pellissippi State Community College
Knoxville, TN11-2026
High School Diploma -
Union County High School
Maynaradville, TN.05-2002
Skills
- Teamwork
- Assembly
- Customer service
- Organization
- Computer Skills
- Production
Certification
Certified Peer Recovery Specialist
Timeline
Housekeeper
The Crowne Plaza Hotel
03.2025 - 10.2025
Warehouse Associate
Tennessee Department Of Corrections
10.2021 - 02.2025
Server
O'Charley's Restaurant & Bar
06.2020 - 08.2021
Front Desk Receptionist
A Cut Above Hair & Nail Salon
12.2013 - 05.2020
Assembly Line Worker
S&L America Corporation
05.2008 - 11.2013
Telemarketer
CFI / Westgate Resorts
06.2006 - 01.2008
Store Manager
Unique Boutique & Bridal
03.2002 - 04.2006
Associate of Science - Sociology
Pellissippi State Community College
High School Diploma -
Union County High School