Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tochukwu Chukwuoha

Houston

Summary

Detail-oriented and customer-focused professional with hands-on experience as a lead sales associate in a high-traffic retail pool supply store. Skilled at troubleshooting hardware and resolving customer issues under pressure, with a strong foundation in IT support, system maintenance, and end-user communication. Currently pursuing a B.S. in Computer Science and Security+ certification, with practical coding experience in Python, C++, and JavaScript. Passionate about leveraging technical knowledge, programming skills.

Overview

1
1
year of professional experience

Work History

Lead Sales Associate

Leslie's Pool Supplies
05.2024 - Current
  • Assisted customers with product selection and provided expert advice on pool maintenance solutions.
  • Maintained accurate inventory levels, ensuring timely restocking of essential pool supplies.
  • Trained new sales associates on product knowledge and customer service best practices.
  • Executed daily visual merchandising standards to enhance store presentation and drive sales.
  • Maintained and troubleshot POS systems, network-connected devices, and peripheral hardware (printers, scanners), showing familiarity with hardware diagnostics.
  • Communicated effectively with cross-functional teams, building skills in technical communication, escalation protocols, and issue tracking.


Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
06-2027

Skills

    Operating Systems & Platforms

  • Windows 10/11, macOS, basic Linux experience

    • Technical Support & Troubleshooting

  • Hardware diagnostics (printers, routers, custom PC builds)
  • Password resets, login credential updates, end-user issue resolution
  • Basic networking: IP addressing, DNS, VPN setup

    • Software & Tools

  • Microsoft 365 (Word, Excel, Teams, Outlook)
  • Antivirus software, remote support tools (eg TeamViewer)
  • Jira (basic exposure), web browsers, POS systems

    • IT Knowledge & Certifications

  • Currently pursuing CompTIA Security certification
  • Working toward BS in Computer Science
  • Familiar with IT support concepts, ticketing workflows, and digital security fundamentals

    • Programming & Technical Aptitude

  • Proficient in Python, C, and JavaScript
  • Developed small applications and automation scripts (eg, games, user interaction tools)
  • Fast learner with high technical adaptability and critical thinking skills

Timeline

Lead Sales Associate

Leslie's Pool Supplies
05.2024 - Current

Bachelor of Science - Computer Science

Western Governors University

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