Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Universal Dedicated
07.2021 - Current
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Reduced turnaround time for project completion through effective resource allocation and team management.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Achieved 50% better employee retention rates by fostering positive work environment and providing opportunities for professional growth.
Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Championed safety protocols to maintain secure working environment, reducing workplace accidents by 60%.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Increased profit by streamlining operations.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Motor Transport Operator
Michigan Army National Guard
10.2021 - Current
Enhanced transportation efficiency by developing and implementing optimized routing strategies.
Reduced vehicle downtime through diligent maintenance and timely repairs, ensuring consistent operational readiness.
Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
Improved fuel consumption rates with careful planning and monitoring of routes and travel times.
Streamlined vehicle inspection process, resulting in quicker turnaround times for mission readiness.
Coordinated with logistics teams to ensure accurate inventory tracking and timely delivery of supplies.
Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
Assisted in development of contingency plans for emergency situations or unexpected route changes during transport missions.
Enhanced communication between team members by implementing standardized reporting procedures for transport-related incidents or concerns.
Led team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
Oversaw handling and transportation of more than $16,000,000 in equipment while deployed to Latvia.
Motor Transport Operator
US Army
05.2015 - 10.2021
Completed preventive maintenance and mechanical repairs on vehicles.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Oversaw handling and transportation of more than $5,000,000 in equipment while deployed to Germany.
Inspected vehicles and completed daily maintenance actions.
Reported defects, damage and accidents to proper personnel.
Maintained proficiency in tactical planning options and convoy defense techniques.
Managed loading, unloading and safety of all personnel, cargo and equipment.
Contributed to unit preparedness by maintaining in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
Education
High School Diploma -
St. Clair High School
Saint Clair, MI
06.2014
Skills
Personnel Training
Communication Management
Warehouse Operations
Route Planning
Organizational Skills
Multitasking
Transportation Regulations
Critical Thinking
Accomplishments
Achieved Army Accommodation Medal through effectively helping with Defender Europe.
Achieved Army Achievement Medal through effectively helping with Task Force 10.
Achieved better employee retention by introducing a handbook for supervisory and managerial tasks.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Reduced accidents by 90% through personalized training.
Saved the company approximately $2.5 billion per year by ensuring timeliness of all loads.
Earned the “Facility of the Quarter” Award in Q4 2022 for maintaining a safe and profitable environment.
Certification
Commercial Drivers License - March 2017 to Present
Timeline
Motor Transport Operator
Michigan Army National Guard
10.2021 - Current
Operations Manager
Universal Dedicated
07.2021 - Current
Motor Transport Operator
US Army
05.2015 - 10.2021
High School Diploma -
St. Clair High School
Commercial Drivers License - March 2017 to Present
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