Ericka Knight
Murfreesboro,TN
Summary
Results-oriented Manager skilled in inventory control, payroll, conflict resolution, scheduling, and loss prevention. Collaborates with teams to identify and resolve quality issues. Directs, trains, and inspires teams to exceed goals while fostering effective communication across all organizational levels.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Waffle House
Nashville, TN
01.2023 - Current
- Managed scheduling, training, and inventory control to support operational needs.
- Supervised daily restaurant operations and ensured compliance with company standards.
- Collaborated with management to streamline processes and improve operational efficiency.
- Developed schedules to enhance staff coverage during peak hours, ensuring optimal service levels.
- Built strong operational teams to meet process and production demands.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Executed disciplinary actions to address employee performance issues.
Senior Revenue Specialist-Veteran's Administration
EnableComp
Franklin, Tennessee
01.2021 - 01.2023
- Processed complex medical claims for key client contacts and the VA.
- Analyze and evaluate VA claim payments.
- Research, request, and acquire all pertinent medical records necessary to submit VA claims.
- Conducted thorough telephone follow-ups with payers to ensure timely receipt and processing of claims.
- Oversaw collection and organization of analytical data related to revenue, sales, and financial activities.
- Monitored and coached team members to consistently meet daily and monthly revenue goals.
- Highlighted significant achievements in the role.
- Ability to prioritize and manage multiple competing priorities and projects concurrently.
General Manager
Hardee's
01.2012 - 01.2021
- Surpassed established sales targets through effective strategies.
- Increases management's effectiveness by recruiting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results.
- Developed policies and standard operating procedures ensuring operational consistency.
- Demonstrated key contributions to team success through targeted initiatives.
- Ensured compliance with health, safety, and hygiene standards across the restaurant.
Education
Associate of Science - Pre-Health Pharmacy
Motlow State Community College
Tullahoma, TN12-2027
Skills
- Performance Management
- Inventory Control/Shrinkage
- Scheduling
- Personnel Training
- Team Building
- Stakeholder engagement
- Conflict Resolution
- Problem Solving
- Customer Service
- Staff Development
Certification
- ServSafe Management Certification, 27974280, 09/16/30
Timeline
Operations Manager
Waffle House
01.2023 - Current
Senior Revenue Specialist-Veteran's Administration
EnableComp
01.2021 - 01.2023
General Manager
Hardee's
01.2012 - 01.2021
Associate of Science - Pre-Health Pharmacy
Motlow State Community College