Today Kindred
Atlanta,GA
Summary
Experienced Customer Service Professional with a proven record of collaborating with internal and external departments to streamline operations and ensure high levels of client satisfaction. Demonstrates strong analytical and problem-solving skills, making competent decisions. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment.
Overview
12
12
years of professional experience
Work History
Scheduler III
Northside Hospital
03.2024 - Current
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Care Manager
Sunrise Senior Living
03.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Experience Scheduler II
Northside Hospital
07.2023 - 03.2024
- Organize workflow and appointment by reading and routing correspondence, collecting customer information and managing assignments
- Utilizes computerized scheduling system and electronic order management functions and capabilities
- Confirms schedule with doctor's offices, including time of procedure and communicates and resolves any conflict about daily schedules
- Independently and accurately handles a wide range of scheduling duties in a fast-paced environment
Senior Technical Recruiter
Alexander Mann Solutions
11.2021 - 02.2023
- Executing the full life cycle of sourcing and hiring talent
- Enable a positive hiring manager experience through proactive management of hiring and selection process
- Responsible for meeting with Hiring Managers to ensure an accurate understanding of the position, candidate requirements and qualifications educating the hiring manager on the recruiting process and hiring manager tools
- Determine and execute effective sourcing strategies to deliver a diverse pool of qualified candidates
- Identify qualified candidates and obtain referrals through social networking tools (i.e LinkedIn), professional networks and contracted job board resume databases
- Constantly update job knowledge and learn about new products and services through professional development opportunities
Workers Compensation Claims Adjuster
Anthem, Inc.
08.2017 - 11.2020
- Prepared, reviewed, and processed claims, short/long-term disability benefits, Workers' Compensation and monitored all transmission processes
- Collaborated with insurance providers to investigate and clarify what medical, clinical, and pharmacy services were utilized
- Trained and mentored 8+ new entry-level clerks, training them on current policies and procedures to maintain a high productivity throughout the workplace
- Ensured member records and all relevant information were stored in accordance with company standards, as well as federal and HIPAA regulations
- Responsible for handling a high volume of Workers Compensation claims in accordance with state laws and regulations
Senior Technical Recruiter/Finance
MK Personnel Staffing
08.2012 - 08.2017
- Executing the full life cycle of sourcing and hiring talent
- Extend Offers to the selected candidates
- Conducting Phone screens and interview candidates
- Educating hiring manager on the recruiting process and hiring manager tools
- Determine and execute effective sourcing strategies to deliver a diverse pool of qualified candidates
- Identify qualified candidates and obtain referrals through social networking tools (e.g
- LinkedIn Recruiter), professional networks, and contracted job board resume databases; Conduct phone screens and interviews candidates; and facilitates positive candidate experience through proactive management of recruiting process
- Ensure candidates have a seamless onboarding experience
- Position Types: Program Managers, Software Engineers, Big Data Java Developers, Business Integration Managers
Education
Certification in Workers' Compensation Claims Management -
University of Georgia
01.2017
Bachelor of Arts - Business Administration, Minor - Human Resources
University of the Incarnate Word
San Antonio, TX01.2011
Skills
- Planning & Organization
- Adaptable & Flexible
- Confidentiality
- Conflict Resolution
- Problem Solving
- Strong Work Ethic
- Attention to Detail
- Data Entry & Analysis
- Team Development
- Detail Oriented
- Medical Terminology
- Schedule Management
- Telephone Etiquette
Positiontypes
- Program Managers
- Software Engineers
- Big Data Java Developers
- Business Integration Managers
Timeline
Scheduler III
Northside Hospital
03.2024 - Current
Care Manager
Sunrise Senior Living
03.2024 - Current
Experience Scheduler II
Northside Hospital
07.2023 - 03.2024
Senior Technical Recruiter
Alexander Mann Solutions
11.2021 - 02.2023
Workers Compensation Claims Adjuster
Anthem, Inc.
08.2017 - 11.2020
Senior Technical Recruiter/Finance
MK Personnel Staffing
08.2012 - 08.2017
Bachelor of Arts - Business Administration, Minor - Human Resources
University of the Incarnate Word
Certification in Workers' Compensation Claims Management -
University of Georgia
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