Todd Ashdown
Vandalia,IL
Summary
Motivated United States Marine Corps veteran with four years of experience installing, configuring and maintaining the DEOS (deployable end office suite) and RSAM (remote subscriber access module). Experience in providing services to a command and control element with thousands of clients.
Overview
4
4
years of professional experience
Work History
0612-Tactical Switchboard Operator
United States Marine Corps
San Diego, CA, CA
06.2015 - 06.2019
- Provided technical assistance and support for incoming queries and issues related to secure and non-secured VoIP services on the Cisco Unified Call Manager and Slice-2100
- Performed troubleshooting to diagnose and resolve technical issues.
- Resolved network connectivity issues.
- Repaired damaged cables or replaced defective components as necessary.
- Devised incisive workarounds and resolutions for VoIP related problems.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Trained new hires on all hardware and software utilized on the job
Education
Marine Corps Communications-Electronics School
Twentynine Palms, CA04-2016
Skills
- Hardware Installation
- Telecommunications
- VoIP Systems
- Network Configuration
- Professionalism
- Continuous Improvement
- Software Deployment
- Technical Support
- Excellent Communication
- Time Management
- Helpdesk Administration
Accomplishments
- Was the subject of a meritorious mast for execution of technical proficiency in a high stress environment
References
Sean Klimas- Former supervisor at USMC
Phone number: 7815401981
Email: Sklimas37@yahoo.com
Jonathan Gomez- Former supervisor at USMC
Phone Number: 3108506216
Email: JGomez@usmc.mil
Timeline
0612-Tactical Switchboard Operator
United States Marine Corps
06.2015 - 06.2019
Marine Corps Communications-Electronics School
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