Overview
Work History
Education
Skills
Certification
ADDITIONAL QUALIFICATIONS
Timeline
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Todd Bergman

Brownsville Village,WI

Overview

43
43
years of professional experience
1
1
Certification

Work History

Senior Systems Support Engineer

Tech Mahindra / Ahlstrom Mill
Kaukauna, Wisconsin
11.2022 - Current
  • Provide VOIP system support and End User Computing Services (EUCS) support.
  • Lead mobile device projects supporting over 600 company-issued iPhones.
  • Manage and resolve incidents using ServiceNow.
  • Configure and support Verizon and AT&T mobile devices, including iPhones and iPads.
  • Create, manage, and maintain Active Directory user accounts.
  • Diagnose and resolve network-related issues affecting desktops and laptops.
  • Utilize Microsoft Azure and Intune for device and user management.

Service Desk Analyst II

Michels Corporation
Brownsville, Wisconsin
11.2021 - 09.2022
  • Supported Avaya VOIP phone systems.
  • Provided technical support for Dell desktops, laptops, iPhones, and iPads.
  • Configured Verizon and AT&T mobile devices for end users.
  • Managed support requests through ServiceNow.
  • Created, modified, and disabled Active Directory accounts.
  • Diagnosed and resolved desktop, laptop, and network-related issues.
  • Supported Microsoft Azure and Intune environments.

Regional Computer Hardware Support

Menards, Inc.
Iron Ridge, Wisconsin
04.2018 - 06.2021
  • Supported Avaya VOIP phone systems.
  • Managed data center operations, including server maintenance, hardware installations, and network infrastructure support.
  • Maintained routers, switches, sensors, backup systems, and fire suppression monitoring systems.
  • Performed basic troubleshooting of electrical systems, robotics, PLCs, fire alarm systems, IP cameras, and fiber infrastructure.
  • Processed and managed incidents using ServiceNow.
  • Repaired and upgraded computer hardware and peripherals.
  • Installed operating systems and software applications.
  • Performed preventive maintenance on IT equipment.
  • Completed assigned projects and maintenance change requests.
  • Supported computer systems, mobile devices, and client-server environments.
  • Maintained IT operations for 25 southeastern Wisconsin retail locations.
  • Performed system imaging and deployment activities.

Owner / Operator

Bergman's Honey House LLC
Brownsville, Wisconsin
04.2005 - 08.2018
  • Owned and operated a commercial beekeeping and honey production business.
  • Managed customer service, sales, and product education.
  • Maintained state-required production records and inspection documentation.

System Support Analyst

Fiserv, Inc.
Brookfield, Wisconsin
10.2013 - 04.2018
  • Administered PBX and Avaya phone systems.
  • Installed, supported, and maintained desktops, laptops, monitors, printers, and audiovisual equipment.
  • Supported Windows 10 Active Directory environments.
  • Managed software deployments, including Microsoft Office, VPN clients, operating systems, and business applications.
  • Maintained service documentation and tracked support requests.
  • Supported mobile devices, including iPhones, iPads, and BlackBerry devices.
  • Participated in continuous service improvement initiatives.
  • Performed Active Directory administration daily.
  • Utilized data sanitization and server wiping tools.
  • Provided team collaboration and project support.
  • Delivered after-hours executive and employee support.
  • Maintained confidentiality of corporate information and systems.

ACD/LAN/PC Technician II

JCPenney
Milwaukee, Wisconsin
11.2009 - 06.2013
  • Administered four Spectrum Automated Call Distribution (ACD) systems.
  • Maintained and supported Avaya and Spectrum phone systems.
  • Managed 15 Windows Server 2003 servers and 4 Windows Server 2000 servers.
  • Performed Active Directory administration.
  • Served as LAN Administrator for Milwaukee call centers and the Store Support Center.
  • Provided Help Desk support to call center and logistics employees.
  • Supported approximately 50 remote call center agents.
  • Diagnosed, repaired, upgraded, and deployed Dell Windows-based computers.
  • Used Altiris deployment tools for imaging and system deployment.
  • Managed installation, maintenance, and support of more than 100 printers.

Desktop Support Specialist (Internship)

Mayville Products Corporation
Mayville, Wisconsin
01.2009 - 11.2009
  • Maintained and repaired digital and analog phone systems.
  • Assisted with the administration and maintenance of 25 servers.
  • Provided Help Desk support both onsite and remotely.
  • Installed, repaired, upgraded, and maintained computer hardware and software.
  • Managed Windows updates and patches using WSUS.
  • Supported backup operations using Symantec Backup Exec.
  • Managed full, incremental, and differential backup schedules.
  • Restored data from backup systems as needed.
  • Assisted with Active Directory and Group Policy administration.
  • Managed printers and consumable inventory.
  • Maintained virtual environments for testing and deployment purposes.
  • Trained employees on Microsoft Windows, Microsoft Office, and SharePoint.

Military Police Officer / Senior Wheeled Vehicle Technician

United States Army
01.1983 - 01.1989
  • Served in Alabama, Colorado, Europe, and Panama.
  • Participated in multiple worldwide deployments.
  • Performed military law enforcement duties in garrison and field environments.
  • Promoted to Sergeant (E-5) and served as Squad Leader.
  • Received multiple awards for outstanding performance.
  • Graduated from the U.S. Army Primary Leadership Academy at Fort Carson, Colorado.

Education

MIcrosoft Academy - MIcrosoft Windows And Networking

PC ProSchools – Microsoft IT Training Academy
Brookfield, Wisconsin
08-2008

Skills

  • VOIP systems support and configuration (Avaya and Cisco)
  • Mobile device management, monitoring, and configuration
  • LAN and WAN implementation, administration, and maintenance
  • Windows operating systems administration and support
  • Desktop application troubleshooting and end-user support
  • Hardware installation, configuration, and troubleshooting
  • Group Policy administration
  • Active Directory administration, including Organizational Units (OUs)
  • Customer service and technical support excellence
  • Microsoft Active Directory
  • Microsoft 365 administration
  • Microsoft Teams
  • Image deployment tools (SCCM, Ivanti)
  • Microsoft productivity applications
  • Microsoft Azure
  • Microsoft Intune
  • ServiceNow ticket management

Certification

  • CompTIA A+
  • CompTIA Network+ (N+)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Microsoft Certified Systems Administrator (MCSA)
  • Support Center Analyst (SCA)

ADDITIONAL QUALIFICATIONS

- Community Volunteer - National and Wisconsin Licensed EMT – Intermediate Technician - Nationally Certified Firefighter I

Timeline

Senior Systems Support Engineer

Tech Mahindra / Ahlstrom Mill
11.2022 - Current

Service Desk Analyst II

Michels Corporation
11.2021 - 09.2022

Regional Computer Hardware Support

Menards, Inc.
04.2018 - 06.2021

System Support Analyst

Fiserv, Inc.
10.2013 - 04.2018

ACD/LAN/PC Technician II

JCPenney
11.2009 - 06.2013

Desktop Support Specialist (Internship)

Mayville Products Corporation
01.2009 - 11.2009

Owner / Operator

Bergman's Honey House LLC
04.2005 - 08.2018

Military Police Officer / Senior Wheeled Vehicle Technician

United States Army
01.1983 - 01.1989

MIcrosoft Academy - MIcrosoft Windows And Networking

PC ProSchools – Microsoft IT Training Academy
Todd Bergman