Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TODD BERNETT

Falling Waters,WV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in banking/sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Banking & Finance Trainer/Customer Service Sales Specialist

Citibank
Falling Waters, United States
06.2007 - Current
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended products to customers, thoroughly explaining details.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided back up for customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Effectively communicated with customers about account changes, new products or services and potential account upgrades.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Citi.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Education

No Degree -

Fairmont State University
Fairmont, WV

High School Diploma -

Martinsburg High School
Martinsburg
06.1994

Skills

  • Creative Problem Solving
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Sales Quota Achievement
  • Microsoft Office Suite

Accomplishments

  • Achieved Performance rating of exceptional 13 out 14 years
  • Top Performer on the floor numerous times
  • Mentored several new hire classes for customer service/ sales
  • Averaged 180% of sales goal on average and multiple times over 200%
  • Averaged in the top 5% of sales associates at all sites
  • Selected by upper management to be a Training Service Professional & 30 Coach for new hires


Timeline

Banking & Finance Trainer/Customer Service Sales Specialist

Citibank
06.2007 - Current

No Degree -

Fairmont State University

High School Diploma -

Martinsburg High School

Similar Profiles

CREATE PROFILE
TODD BERNETT