Todd Bullock

• Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
• Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
• Acquired grants and other sources of funding for educational programs and projects and drafted proposals and agreements to support proper allocation.
• Established and updated objectives and tools for overall program and each department to enhance operations.

• Owned and prioritized product backlog.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Coordinated with software developers to create custom applications and trackers to achieve client goals.
• Allocated and approved team resource usage.

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• Cultivated professional working relationships with internal personnel, vendors and suppliers.
• Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
• Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
• Diagnosed software issues and applied troubleshooting techniques to resolve problems.

• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Developed new employees and on-going performance assessment of current employees.
• Established performance and service goals and held associates accountable for individual performance.