Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Burkett

El Dorado Hills,CA

Summary

Hardworking Customer Support Manager with over 20 years of call center experience and client relations including oversight of call center staff, application support for customers and supervison of day to day operations. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

14
14
years of professional experience

Work History

Technical Support Manager

Forte Holdings Inc.
07.2012 - Current
  • Oversee day to day operations of a technical support call center.
  • Collaborated with cross-functional teams to identify and resolve systemic product issues.
  • Contributed to company growth by identifying potential opportunities during client interactions and coordinating closely with software development team.
  • Coordinated with sales teams to provide pre-sales technical assistance for potential clients.
  • Onboarding for new staff, fostering a culture of collaboration and learning within the team.

Manager

Sunrise & Cirby Self Storage
08.2010 - 07.2012
  • Improved safety procedures to create safe working conditions for workers.
  • Established and exceeded organizational performance and personal performance goals while creating a positive work environment.
  • Managed day to day functions such as inventory, storage reports, and
    maintenance of on-site equipment.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Two Years - Computer Science

Sierra College
Rocklin, CA

High School Diploma -

Oakmont High School
Roseville, CA
1998

Skills

  • Zoom, Teams, Slack
  • CRM / SalesForce
  • VoIP, IP Telephony
  • Project Management
  • Client On-boarding and Training
  • Remote Support / RDP
  • Ticketing system expertise
  • Call Center Operations
  • Webinars

Timeline

Technical Support Manager

Forte Holdings Inc.
07.2012 - Current

Manager

Sunrise & Cirby Self Storage
08.2010 - 07.2012

Two Years - Computer Science

Sierra College

High School Diploma -

Oakmont High School
Todd Burkett