Hardworking Customer Support Manager with over 20 years of call center experience and client relations including oversight of call center staff, application support for customers and supervison of day to day operations. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.