Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Operator Manager
Burton Carpentry
Coventry, RI
01.1997 - Current
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Entered time and attendance logs in preparation for payroll.
Maintained adequate staffing to meet objectives within budget.
Enforced customer service standards and resolved customer problems to uphold quality service.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Ensured compliance with all applicable laws, regulations, industry standards.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Coached, mentored and trained team members in order to improve their job performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Delivered excellent customer service to clients and fellow employees.