Todd C. Batchelder
Sarasota,FL
Summary
I am an entry-level, yet honest and hard-working IT Technician with a strong background in customer service. I am well-versed in making, troubleshooting, and running ethernet cabling. I also have considerable experience in troubleshooting networks as well as knowledge of how server racks are setup for usage.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Field Technician
Cook Technology Corp.
07.2024 - Current
- Reference: Bill Cook, CEO (786) 383-2487, bill@cooktech.us
- DISCLAIMER: I do not live in Jacksonville but one of my bosses, the CEO, Bill, does (I live in Sarasota, FL). This line of work has me assigned as a traveling IT Field Technician.
- I typically get a text from my company's dispatch that lists the details of a work order and a request to take on the order. Once the work order is confirmed, I am sent the full details of the work, which spells out the objective of each task, how to accomplish it, and the customer contacts that are needed. These work orders, can require that I conduct a site survey, replace data cables, make new ethernet cable runs, install a satellite dish, or set up a server rack. Software installation and reinstallation work can include operating systems, cafeteria monitor animations, Windows 10 Enterprise Image files for a small form factor PCs, digital menu board content re-installation of a food franchise, or a server startup. There are time when I can accept more that one work order which requires scheduling and organizing an appropriate route. It is always critical to verify that components to be installed are on site prior to my arrival and that someone is available to let me into the facility for typical after hours work.
- A field report is always required before leaving the site describing what was repaired or installed and any follow up information is provided. I maintain my own set of IT related tools, testing devices, and consumable items such as cable and connectors. I also maintain a mileage log for my vehicle that is used to accomplish work orders which can be located in Tampa or Naples (sometimes in the same day).
Host/Busser
Applebee’s
05.2021 - 10.2023
- Reference: James Manske, Restaurant Manager (941) 355-1400
- I greeted customers and lead them to available tables or signed them into the waiting area with an estimated wait time. Depending on the work load and staffing levels, I would also buss tables to quickly prepare for new customers. I often helped close the restaurant late in the evening.
- I resigned so that I could focus on earning CompTIA Certifications at Sarasota Technical College.
Busser
P.F. Chang’s
06.2019 - 07.2019
- Reference: Lydia, Restaurant Manager (941) 296-6002
- My role was bussing tables supporting the dishwashing and assisted in closing the restaurant as well as miscellaneous clean-up and other duties, when necessary.
- I resigned to attend University of West Florida full time.
Carwash Crewman
Eager Beaver Car Wash
06.2019 - 07.2019
- Reference: N/A. Site contact: (941) 365-5240
- I washed/cleaned-off the exterior and cleaned-up the interior of customers' vehicle(s), based upon the request of the individual customer.
- Reason for leaving: I got a better deal at P.F.Chang's.
Front Service Clerk
Publix
06.2018 - 12.2018
- Reference: Daniel Murphy, Store Manager (941) 358-1169
- I bagged groceries, and escorted some elderly customers to help them load their vehicles. I also helped open and close the store when needed, along with assisting in random cleanup duties.
- I resigned to attend University of West Florida full time.
Education
Bachelor of Science - Information Technology
University of West Florida
01.2024
CompTIA Certifications - undefined
Sarasota Technical College
01.2023
undefined
University of North Georgia
01.2018
Honors Graduate - Charter High School
Sarasota Military Academy
01.2016
Skills
- CompTIA Security Obtained: 06/16/2022, Renewed: 06/11/2025
- CompTIA A Obtained: 12/19/2023
- CompTIA Network Obtained: 04/11/2024
- CompTIA IT Operations Specialist Obtained: 04/11/2024
- CompTIA Secure Infrastructure Specialist Obtained: 04/11/2024
- All CompTIA Certifications will expire on 06/16/2028
- Customer Service: Since 07/2018-12/2018, 06/2019-08/2019, 05/2021-10/2023, 07/2024-Present
- Ethernet cable synthesis: Since 01/2023
- Ehernet cable runs: Since 07/2024
- General network troubleshooting: Since 07/2024
- Server construction: Since 07/2024
Certification
- CompTIA Network+ ................................................................. 04/11/2024
- CompTIA Secure Infrastructure Specialist – CSIS ............. 04/11/2024
- CompTIA IT Operations Specialist – CIOS ......................... 04/11/2024
- CompTIA A+ ................................................................. 12/19/2023
- CompTIA Security+ .......................................................... Renewed: 06/11/2025
- All certifications will expire on 06/16/2028.
Community Service
- Nate’s Honor Animal Rescue, 2024
- Miracle League of Manasota, 2015
- Southeastern Guide Dogs, Our Family Raised a Guide Dog, 2009, 2010
Extracurricular Activities/Service
Eagle Scout .................................................................................................................. 2015 Cyber Patriots ........................................................................................................... 2013 - 2014
Timeline
IT Field Technician
Cook Technology Corp.
07.2024 - Current
Host/Busser
Applebee’s
05.2021 - 10.2023
Carwash Crewman
Eager Beaver Car Wash
06.2019 - 07.2019
Busser
P.F. Chang’s
06.2019 - 07.2019
Front Service Clerk
Publix
06.2018 - 12.2018
Bachelor of Science - Information Technology
University of West Florida
CompTIA Certifications - undefined
Sarasota Technical College
undefined
University of North Georgia
Honors Graduate - Charter High School
Sarasota Military Academy
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