Todd Cupp

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Conducted Daily Service / Safety Meetings
• Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
• Contributed to company growth by consistently meeting or exceeding monthly installation targets.
• Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
• Improved customer satisfaction by providing efficient and accurate satellite installation services.
• Collaborated with team members to streamline processes, optimizing overall productivity.
• Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
• Ensured timely completion of projects by managing work schedules effectively.
• Reduced service call-backs through meticulous installation procedures and attention to detail.
• Maximized customer satisfaction by addressing questions and concerns promptly during installations.
• Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
• Assisted in training new technicians, sharing best practices and techniques for successful installations.
• Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
• Managed all inventory for existing and upcoming work orders

• Responsible for all Inbound and Outbound Freight

orders

• All Dispatching Duties
• Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
• Applied effective time management techniques to meet tight deadlines.
• Organized and detail-oriented with a strong work eth
• Worked Efficiently and Safely in a workplace environment
• Enhanced overall team performance by recognizing individual achievements and promoting a culture of continuous improvement within the workplace.
• Reduced order processing times through close monitoring of staff performance and providing constructive feedback for improvement.

• Managed multiple load and unload areas throughout the facility
• Managed up to a 60 person crew daily to meet company standards in a extremely fast paced environment while maintaining Safety goals
• 2010 National Fedex Ground Hub Challenge Safety Award Team Winner
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Developed safety programs to protect workers and reduce injuries.
• Trained hundreds of new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Identified and resolved unauthorized, unsafe, or ineffective
• Assisted in recruiting, hiring and training of new employees