Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

TODD FILIPKOWSKI

Davidson,NC

Summary

A Senior Financial Operations Specialist with over 20 years of experience. Rich experience in the Retirement Services Industry with demonstrated expertise in processing a large volume of 401K Contributions, Loan Repayments and Rollovers via wires, checks, debits and ACH. Manual money movements between DDA accounts, Plan Ledgers and Suspense Accounts as well as Reconciliation of these accounts. Extensive experience working with a variety of technical tools within the financial services industry. Strong communication skills with internal and external clients. Persistent, determined and consistent in delivering impeccable customer service. Disciplined work ethic with a focus on delivering complete satisfaction to all customers or clients.

Overview

25
25
years of professional experience

Work History

<ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul>

J.P. Morgan Chase Bank Lockbox
01.2024 - Current
  • Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.
  • Preparing work for digitization by extracting payments and documents from U.S citizens.
  • Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing
  • Operating high-volume document scanning machines while validating quality of scanned images
  • Validating and reconciling electronic records to paper documentation
  • Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies

<ul> <li>Worked with the Divestiture Support Team following the IRT transition to Principal to assist with handling trailing financial activity</li> <li>Received and managed incoming funds received by check, ACH and wire to determine the appropriate plan before being wired to Principal</li> <li>Initiated money movements and cash transactions to the appropriate accounts to have wired to Principal</li> <li>Gathered client and participant details to be provided with daily wires to Principal</li> <li>Processed outgoing checks and wires</li> <li>: Assisted the team with research requests related to cash processing</li> <li>Oversaw all incoming mail concerning Wells Fargo and Principal</li> <li>Assisted with troubleshooting issues during the migration process, providing technical guidance as needed.</li> </ul>

WELLS FARGO
06.2021 - 01.2023
  • Worked with the Divestiture Support Team following the IRT transition to Principal to assist with handling trailing financial activity
  • Received and managed incoming funds received by check, ACH and wire to determine the appropriate plan before being wired to Principal
  • Initiated money movements and cash transactions to the appropriate accounts to have wired to Principal
  • Gathered client and participant details to be provided with daily wires to Principal
  • Processed outgoing checks and wires
  • : Assisted the team with research requests related to cash processing
  • Oversaw all incoming mail concerning Wells Fargo and Principal
  • Assisted with troubleshooting issues during the migration process, providing technical guidance as needed.

<ul> <li>Processed a large volume of 401K Contributions, Loan Repayments and Rollovers via wires, checks, debits and ACH for over 4 million 401K participants and 5,500 retirement plans</li> <li>Managed a variety of money movements between internal and external Bank accounts, Trust accounts and Federal wires</li> <li>Served as Subject Matter Expert for everything ACH, such as setting up and amending all ACH client accounts, Initiating and approving all ACH transactions, Receiving and depositing all incoming ACH credits from outside banks and Reconciliation of our ACH DDA</li> <li>Delivered quality customer service by researching and responding to all internal and external client inquiries quickly, efficiently and professionally</li> <li>Researched and resolved a variety of transactional and reconciliation issues</li> <li>Assured that controls and procedures are followed to maximize profitability and avoid penalties and losses</li> <li>Assisted in implementing and testing new processes of system enhancements</li> <li>Developed and maintained operational procedures to ensure smooth workflow in daily operations.</li> <li>Created detailed training materials for employees on how to use various software applications.</li> <li>Trained new employees on operational protocols, significantly reducing onboarding time.</li> </ul>

Wells Fargo Retirement Services
09.1999 - 06.2021
  • Processed a large volume of 401K Contributions, Loan Repayments and Rollovers via wires, checks, debits and ACH for over 4 million 401K participants and 5,500 retirement plans
  • Managed a variety of money movements between internal and external Bank accounts, Trust accounts and Federal wires
  • Served as Subject Matter Expert for everything ACH, such as setting up and amending all ACH client accounts, Initiating and approving all ACH transactions, Receiving and depositing all incoming ACH credits from outside banks and Reconciliation of our ACH DDA
  • Delivered quality customer service by researching and responding to all internal and external client inquiries quickly, efficiently and professionally
  • Researched and resolved a variety of transactional and reconciliation issues
  • Assured that controls and procedures are followed to maximize profitability and avoid penalties and losses
  • Assisted in implementing and testing new processes of system enhancements
  • Developed and maintained operational procedures to ensure smooth workflow in daily operations.
  • Created detailed training materials for employees on how to use various software applications.
  • Trained new employees on operational protocols, significantly reducing onboarding time.

Education

Bachelor of Art - Hotel, Restaurant and Institutional Management

<ul> <li>Made college varsity basketball team as a walk-on in freshman year and became a scholarship player.</li> <li>Recipient of the Presidential Service Grant and Watson Leadership Grant.</li> </ul>
Erie
06-1995

Skills

  • Meticulous attention to detail
  • Strong Problem Solver
  • Critical thinker
  • Excellent communication skills
  • Meticulous attention to detail
  • Strong Problem Solver
  • Critical thinker
  • Excellent communication skills

Accomplishments

  • Employee of the year awards
  • Multiple Shared Success awards
  • Plethora of Best Shot awards

Affiliations

  • Youth Basketball coach
  • Community Involvement in the neighborhood

References

References available upon request.

Timeline

<ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul>

J.P. Morgan Chase Bank Lockbox
01.2024 - Current

<ul> <li>Worked with the Divestiture Support Team following the IRT transition to Principal to assist with handling trailing financial activity</li> <li>Received and managed incoming funds received by check, ACH and wire to determine the appropriate plan before being wired to Principal</li> <li>Initiated money movements and cash transactions to the appropriate accounts to have wired to Principal</li> <li>Gathered client and participant details to be provided with daily wires to Principal</li> <li>Processed outgoing checks and wires</li> <li>: Assisted the team with research requests related to cash processing</li> <li>Oversaw all incoming mail concerning Wells Fargo and Principal</li> <li>Assisted with troubleshooting issues during the migration process, providing technical guidance as needed.</li> </ul>

WELLS FARGO
06.2021 - 01.2023

<ul> <li>Processed a large volume of 401K Contributions, Loan Repayments and Rollovers via wires, checks, debits and ACH for over 4 million 401K participants and 5,500 retirement plans</li> <li>Managed a variety of money movements between internal and external Bank accounts, Trust accounts and Federal wires</li> <li>Served as Subject Matter Expert for everything ACH, such as setting up and amending all ACH client accounts, Initiating and approving all ACH transactions, Receiving and depositing all incoming ACH credits from outside banks and Reconciliation of our ACH DDA</li> <li>Delivered quality customer service by researching and responding to all internal and external client inquiries quickly, efficiently and professionally</li> <li>Researched and resolved a variety of transactional and reconciliation issues</li> <li>Assured that controls and procedures are followed to maximize profitability and avoid penalties and losses</li> <li>Assisted in implementing and testing new processes of system enhancements</li> <li>Developed and maintained operational procedures to ensure smooth workflow in daily operations.</li> <li>Created detailed training materials for employees on how to use various software applications.</li> <li>Trained new employees on operational protocols, significantly reducing onboarding time.</li> </ul>

Wells Fargo Retirement Services
09.1999 - 06.2021

Bachelor of Art - Hotel, Restaurant and Institutional Management

<ul> <li>Made college varsity basketball team as a walk-on in freshman year and became a scholarship player.</li> <li>Recipient of the Presidential Service Grant and Watson Leadership Grant.</li> </ul>
TODD FILIPKOWSKI