Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Todd Hanson

Jonesboro,IL

Summary

Skilled Residential Services Supervisor with background in managing teams and maintaining high standards of residential services. Strengths include effective communication, conflict resolution, and strategic planning. Past roles have seen improvements in team productivity, operational efficiency, and resident satisfaction through focused leadership and a commitment to service excellence. Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Residential Service Supervisor

Choate Mental Health
Anna, Illinois
01.2021 - Current
  • Supervised daily operations of residential services for individuals with mental health needs.
  • Trained and mentored staff in providing effective support to residents.
  • Developed and implemented individualized care plans for resident improvement.
  • Coordinated activities and programs to enhance resident engagement and well-being.
  • Ensured compliance with safety regulations and quality standards in services provided.
  • Collaborated with multidisciplinary teams to address resident concerns and needs.
  • Conducted regular evaluations of service delivery to improve overall effectiveness.
  • Facilitated communication between residents, families, and healthcare providers for better outcomes.
  • Trained new employees on policies and procedures for client care.
  • Facilitated communication between clients, families, and interdisciplinary teams.
  • Implemented training programs to enhance staff skills in mental health care.
  • Supervised a team of residential service staff and monitored their performance to ensure that all tasks were completed in accordance with established standards.
  • Created training materials for new employees related to job duties and responsibilities within the residence.

Lead Mental Health Technician

Choate Mental Health
Anna, Illinois
01.2019 - 01.2021
  • Supervised daily activities for patients in a structured mental health environment.
  • Assisted in developing individualized care plans for diverse patient needs.
  • Monitored patient behavior and reported changes to healthcare professionals.
  • Implemented therapeutic interventions to support patients' emotional well-being.
  • Trained and mentored junior technicians on best practices in patient care.
  • Maintained accurate patient records and documentation for compliance purposes.
  • Conducted safety checks and ensured a secure environment for all patients.
  • Performed administrative duties such as scheduling appointments, filing paperwork, ordering supplies.
  • Conducted intake assessments and provided crisis intervention services as needed.

Mental Health Technician

Choate Mental Health
Anna, Illinois
08.2013 - 01.2019
  • Monitored patient behavior and reported changes to the healthcare team.
  • Assisted in daily activities, promoting patient independence and engagement.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Facilitated group therapy sessions under supervision of a mental health professional.

Head Golf Professional

Gambit Golf Club
Vienna, Illinois
01.2009 - 08.2013
  • Managed daily operations of golf club facilities and services.
  • Developed and implemented golf programs for members and guests.
  • Oversaw scheduling of tee times and staff assignments.
  • Coordinated tournaments, events, and member activities at the club.
  • Trained and mentored junior staff in customer service skills.
  • Ensured compliance with safety standards and regulations on the course.
  • Conducted regular meetings with staff to discuss performance goals and objectives.
  • Organized and conducted golf tournaments for members and guests.

Assistant Golf Professional

Union County Golf Club
Anna, Illinois
07.2002 - 01.2009
  • Provided excellent customer service to enhance member and guest experiences.
  • Managed inventory of golf shop merchandise and maintained product displays.
  • Promoted membership programs and special offers to attract new clients.
  • Prepared reports detailing revenue generated from activities at the facility.
  • Improved motivation of younger team members and boosted competition results.
  • Ran successful golf camp for diverse skill levels, increasing client base, and revenue.

Education

High School Diploma -

Shawnee High School
Wolf Lake, IL
06-1997

Skills

  • Individualized care planning
  • Compliance monitoring
  • Problem solving
  • Decision making
  • Crisis management
  • Property maintenance
  • Staff training
  • Crisis intervention
  • Resident evaluations
  • Team collaboration
  • Effective communication
  • Daily living assistance

Certification

  • CPR Certified

References

References available upon request.

Timeline

Residential Service Supervisor

Choate Mental Health
01.2021 - Current

Lead Mental Health Technician

Choate Mental Health
01.2019 - 01.2021

Mental Health Technician

Choate Mental Health
08.2013 - 01.2019

Head Golf Professional

Gambit Golf Club
01.2009 - 08.2013

Assistant Golf Professional

Union County Golf Club
07.2002 - 01.2009

High School Diploma -

Shawnee High School

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