Todd Horne
Rochester,NY
Summary
Organized and dependable candidate with a background of successfully managing multiple priorities. Strong analytical and communication skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop my professional skills. I will always bring a positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Buyer/Quote Coordinator
Surmotech
Victor, NY
11.2018 - Current
- Negotiate pricing and terms with suppliers.
- Manage purchase orders and inventory levels.
- Analyze the market to identify potential cost-saving.
- Develop and maintain strong vendor relationships to ensure a reliable supply chain.
Program Manager
Surmotech
Victor, NY
11.2018 - 02.2023
- Managed all quotes and sales orders for assigned customers.
- Developed effective communication processes among teams to enhance collaboration.
- Facilitated status meetings on a regular basis to ensure alignment and address challenges.
- Increased customer satisfaction through effective communication and exceeding their expectations.
District Sales Manager
ADP
Rochester, NY
08.2016 - 11.2018
- Effectively executed B2B sales.
- Retained existing customers by providing support and additional products when necessary.
- Developed and implemented strategic sales plans.
- Utilized CRM software to track leads, manage pipeline, and forecast sales outcomes.
Customer Support Specialist
Essendant
Orchard Park, NY
12.2015 - 08.2016
- Managed order entry, logistics, returns and refunds.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed a high volume of inbound calls while maintaining excellent call quality and support.
- Handled escalated support calls, successfully defusing tense situations between the company and its customers.
Education
High School Diploma -
Eastridge High School
Irondequoit, NYNo Degree - Business Management
Monroe Community College
Rochester, New York, NYSkills
- Relationship building
- Verbal and written communication
- Effective negotiation
- Purchase order management
- Pricing analysis
- Material sourcing
- Teamwork and collaboration
- Effective Multi-tasking
Timeline
Buyer/Quote Coordinator
Surmotech
11.2018 - Current
Program Manager
Surmotech
11.2018 - 02.2023
District Sales Manager
ADP
08.2016 - 11.2018
Customer Support Specialist
Essendant
12.2015 - 08.2016
High School Diploma -
Eastridge High School
No Degree - Business Management
Monroe Community College