Summary
Overview
Work History
Education
Skills
Timeline
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Todd J DeGiorgio

Dunedin,USA

Summary

Dynamic Results driven Service Professional with a proven track record of enhancing revenue and operational efficiency with over 30 years of experience in the automotive and recreational vehicle industries. Proven track record of energizing teams to exceed performance benchmarks and drive exceptional customer satisfaction. Passionate mentor with solid communication skills adept to fostering talent and promoting teamwork. Proficient in marketing, Financial analysis, training and customer service, committed to delivering results that elevate organizational success.

Overview

32
32
years of professional experience

Work History

St Pete Maserati, Alfa Romeo
01.2025 - 06.2025
  • Averaged $170K in gross, increase of 25% compared to prior year
  • Revamped MPI process in addition to production pay plan recognizing a 20% increase in tech productivity
  • Trained advisors on menu & repair presentation attributing to increase of gross

Store Manager of Operations

Bill Currie Quicklane Tire & Auto, Bill Currie Fleet & RV Service Center
03.2019 - 10.2024
  • Oversee daily operations of two brick-and-mortar locations Full Service Quick Lane & Fleet & RV service center.
  • Delivered comprehensive service to customers and fleet accounts from routine service maintenance to Engine & Transmission replacement in addition to Diesel repairs.
  • Started Fleet service center from ground up recognizing a gross of over 50K a month within 120 days.
  • 50% increase in gross and 20% increase in net at the Quicklane facility attributed to recruiting higher skilled techs, increased scope of work, and hands on management.
  • Top three in group month after month CSI/NPS
  • Innovative direct text marketing recognizing a 6.5% return to the store.
  • Proficient in managing expenses and navigating warranty policies and procedures.
  • Collaborative leader motivating team members to elevate themselves to achieve excellence.

Service Manager Multiple Dealerships

Rick Hendrick, Carmax, United Auto Group, Asbury Auto, Morgan Auto, Lazy Days RV, North Trail RV
01.1993 - 10.2024
  • Oversee daily operations, Increased revenue at every dealership attributed to Hiring the right employees for respective positions in addition to changing the culture of existing associates. On going training to the service advisors on customer service skills, menu presentation, ensuring consistent customer follow up.
  • Rick Hendrick, stream lined and implemented super groups on work distribution that realized an increase of team efficiency by 18%
  • Carmax, instrumental in launching the 1st new car point in Norcross Georgia. Training advisors and techs to rise to a different level of customer service we were able to achieve Gold certified in CSI, which was pivotal in the company opening additional new car points.
  • Asbury automotive group, with training and innovative advertising increased revenue by 25%
  • Morgan automotive group, Ford dealership set a one - month store record in Parts & service gross in a decade of ownership surpassing the old record by $48,000
  • Lazy Days RV, Developed and revamped service menus geared to the recreational vehicle industry that increased maintenance penetration leading to the company being the #1 grossing RV service facility in the nation.
  • Trained technicians on inspection techniques, resource utilization and quality control emphasizing a 1st time fixed goal.
  • Completed warranty and extended warranty training with my teams resulting in efficient claim processing and reduced warranty write-offs.
  • Reviewed and refined processes to ensure efficiency allowing for cost reductions and cycle time improvements.
  • Improved and maintained CSI/NPS scores to ensure they met or exceeded manufacturer expectations.

Education

Automotive Managent

Automotive Training Various
North Carolina, Georgia,Florida

Skills

  • New Employee Hiring
  • Workplace Safety
  • Employee Training and Development
  • Service Quality Management
  • Staff Supervision
  • Advertising and Marketing
  • Expense Control
  • ADP, UCS, Reynolds & Reynolds Ignite, Xxapta, Dealertrack, Automate, Shop key pro, All Data, X time

Timeline

St Pete Maserati, Alfa Romeo
01.2025 - 06.2025

Store Manager of Operations

Bill Currie Quicklane Tire & Auto, Bill Currie Fleet & RV Service Center
03.2019 - 10.2024

Service Manager Multiple Dealerships

Rick Hendrick, Carmax, United Auto Group, Asbury Auto, Morgan Auto, Lazy Days RV, North Trail RV
01.1993 - 10.2024

Automotive Managent

Automotive Training Various

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