Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Todd Jones

Montgomery,TX

Summary

Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales/Project Manager

CK Construction
Conroe, TX
03.2022 - 09.2024
  • Developed and implemented strategies to meet customer needs.
  • Created project plans and tracked progress against milestones.
  • Coordinated with internal teams to ensure timely completion of projects.
  • Managed relationships with external stakeholders and vendors.
  • Monitored team performance, identified areas for improvement, and provided feedback as needed.
  • Ensured compliance with relevant laws, regulations, and quality standards in all projects.

HVAC Service Manager

APS Building Services
Houston, TX
09.2016 - 03.2022
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Trained new employees on the use of customer relationship management software systems.

HVAC Technician

Dietl Co
Tomball , TX
02.2014 - 09.2016
  • Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
  • Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
  • Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
  • Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
  • Resolved customer complaints regarding installation or service issues in a timely manner.
  • Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.

HVAC Technician

CoTemp
Houston, TX
04.2012 - 02.2014
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
  • Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
  • Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
  • Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
  • Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
  • Resolved customer complaints regarding installation or service issues in a timely manner.
  • Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.

Skills

  • Technical Troubleshooting
  • Ventilation and air conditioning
  • Diagnostic Techniques
  • Warranty Service
  • Energy optimization
  • Variable Speed Drives
  • Load Calculations
  • CMMS specialist
  • In-depth knowledge of refrigeration systems
  • Adaptable
  • Valid TX driver's license
  • Quality-focused
  • Defensive driving training
  • Troubleshooting expertise
  • MSDS knowledge
  • System Troubleshooting
  • Electrical Wiring
  • Equipment Installation
  • Certified HVAC Technician
  • Ventilation Systems
  • Employee Training and Development
  • Inventory Management
  • New Employee Hiring
  • Service Documentation
  • Policy and Procedure Enforcement
  • Service Quality Management
  • Conflict Resolution
  • Customer Service
  • Work Planning and Prioritization
  • Estimating and Quoting
  • Workplace Safety

Certification

  • EPA Certified for handling refrigerants
  • Carrier Tech I and Tech II training
  • Carrier Chiller Training
  • Trane CGAM Training
  • Liebert Certified
  • Attended 2 Dave Ramsey Leadership Summits

Timeline

Sales/Project Manager

CK Construction
03.2022 - 09.2024

HVAC Service Manager

APS Building Services
09.2016 - 03.2022

HVAC Technician

Dietl Co
02.2014 - 09.2016

HVAC Technician

CoTemp
04.2012 - 02.2014
  • EPA Certified for handling refrigerants
  • Carrier Tech I and Tech II training
  • Carrier Chiller Training
  • Trane CGAM Training
  • Liebert Certified
  • Attended 2 Dave Ramsey Leadership Summits

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