Todd LaCosse
Paper Converting Machine Corporation
Oconto,WI
12
years of professional experience
Dedicated Field Service Technician with over 11 years of experience in technical support and problem-solving. Expertise in conducting preventive maintenance and leading initiatives that improve customer satisfaction through effective communication and reliable solutions.
Work History
Field Service Technician
11 Years 7 Months- Diagnosed and repaired mechanical issues on paper converting machinery to ensure optimal performance.
- Conducted routine maintenance checks to enhance equipment reliability and minimize downtime.
- Collaborated with production teams to troubleshoot operational challenges and implement effective solutions.
- Trained junior technicians on safety protocols, repair procedures, and equipment operation standards.
- Led field service initiatives that improved customer satisfaction through timely responses and reliable solutions.
- Managed inventory of replacement parts, ensuring availability for efficient service execution across multiple locations.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Education
Associate of Science - Electrical, Electronics
Skills
Problem-solving
Troubleshooting and repair
Positive attitude
Field repairs
Customer service
Preventive Maintenance
Technical troubleshooting
Teamwork and coordination
Customer training
Valid Driver's license
Technical support
Timeline
Field Service Technician
Paper Converting Machine Corporation
06.2014 - 01.2026Read More
ITT Technical Institute
Associate of Science from Electrical, Electronics
Read More
retired. Enjoy playing golf
Enjoy, playing golf at the Rock. moving to Drummond island fulltime next spring.