TODD LAMBERT
Knoxville,TN
Summary
Professional retail consultant with strong focus on team collaboration and achieving results. Skilled in sales strategies, customer service, and inventory management. Reliable and adaptable, known for driving team success and meeting evolving needs. Prepared to make significant impact in leading retail operations and enhancing customer experiences.
Overview
10
10
years of professional experience
Work History
Lead Retail Consultant
Xfinity
11.2019 - Current
- Exceeded the sales target of 20+ new lines a month over the past 12 months consistently by employing effective communication skills, persuasive selling techniques, and strong rapport-building abilities with customers.
- Oversee sales floor with practiced eye and dedication to timely customer service.
- Developed training programs for new consultants, improving onboarding efficiency and knowledge retention.
- Led team in delivering exceptional customer service, enhancing overall customer satisfaction ratings.
- Train and mentor new employees on company policies, procedures, and best practices to ensure seamless onboarding experiences.
- Negotiate and resolve customer disputes professionally, using diplomacy and tact to preserve positive relationships while upholding company standards and policies.
Business Sales Expert
AT&T
01.2016 - 01.2019
- Drove revenue growth by identifying new sales opportunities within assigned territory.
- Developed tailored sales strategies to enhance customer engagement and retention.
- Conducted product demonstrations and presentations to educate clients on solutions.
- Trained and mentored junior sales representatives on effective sales techniques and best practices.
Education
Some College (No Degree) -
ITT Technical Institute
Knoxville, TNLenoir City High School
Lenoir City, TN05.2001
Skills
- Leadership
- Previous Management
- Strategic thinking
- Consultative selling techniques
- Customer loyalty
- Store operations
Timeline
Lead Retail Consultant
Xfinity
11.2019 - Current
Business Sales Expert
AT&T
01.2016 - 01.2019
Some College (No Degree) -
ITT Technical Institute
Lenoir City High School