Todd Landry

• Enhanced customer satisfaction by resolving service issues promptly and professionally.
• Conducted driver ride-alongs and observations to evaluate and improve driver performance.
• Monitored daily operations and routes to resolve issues and drive operational effectiveness.
• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.

• Contributed to staff meetings by sharing insights into improving operational efficiency within the department.
• Performed basic mechanical troubleshooting on Zamboni machines when needed, minimizing downtime during critical moments in event preparation.
• Coordinated with other team members for efficient set-up, teardown, and ice maintenance during multi-day events.
• Reduced downtime between ice events by efficiently resurfacing and edging the ice in a timely manner.

• Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
• Streamlined event planning processes by implementing efficient project management strategies.
• Implemented innovative event themes and designs to create memorable experiences for attendees.
• Managed administrative logistics of events planning, event booking, and event promotions.

Expert in managing Tomahawk Missile programming and operational tasks.