Todd Lanford
Irving
Summary
No matter what position I hold, I believe that customers and co-workers are doing business with a family, not just a company.
Overview
8
8
years of professional experience
Work History
Maintenance & Operations Recruiter
Menzies Aviation
09.2024 - Current
- Oversaw personnel recruitment for mechanics, fuelers, supervisors, and station managers across 40 airports.
- Coordinated full-cycle recruitment processes to fulfill diverse staffing needs.
- Managed facilities coordination, ensuring timely repairs and maintaining vendor relationships.
- Scheduled orientations effectively to streamline new hire integration.
Call center and product assembly agent
Contractor
10.2023 - 09.2024
- Handled calls from CVS customers regarding order inquiries.
- Assembled, packaged, and shipped customer orders efficiently.
- Updated customer files in Microsoft-based ATS to ensure accurate records.
Corporate Recruiter
Southwest Airlines
08.2021 - 05.2023
- Organized virtual and in-person hiring events to attract diverse talent.
- Scheduled and coordinated training sessions for new hires.
- Conducted weekly staffing needs meetings with managers to align recruitment strategies.
- Hired ramp agents, flight attendants, and cabin cleaners across United States.
Contractor
Christus Health / Beckett Media
02.2021 - 07.2021
- Executed full cycle recruiting for nursing and warehouse personnel roles.
- Specialized in talent acquisition for nursing staff to meet healthcare demands.
- Streamlined hiring processes for warehouse personnel, enhancing operational efficiency.
- Collaborated with department managers to identify staffing needs and develop strategies.
Talent Acquisition Specialist
Menzies Aviation
10.2017 - 02.2021
- Executed full cycle recruiting for airports across U.S. and Canada.
- Conducted exit interviews to gather feedback from former employees.
- Achieved significant improvement in employee retention rates within airport operations.
- Recruited station managers, cabin cleaners, ramp agents, fuelers, and cargo warehouse workers.
- Successfully staffed Toronto Airport opening by hiring 200 personnel in 8 weeks.
Education
Masters - Human Resources
AIU Online
01.2019
BA - Health Care Management
AIU Online
Skills
- Investigative skills
- Full-cycle recruiting
- Call center operations
- Salesforce expertise
- Workday proficiency
- ULTI-PRO knowledge
- ICIMS experience
- ADP familiarity
Accomplishments
- Each airport that I took over I brought them from worst to first in customer satisfaction and reduce attrition numbers
- Voted tops in handling customers and employee relations at Southwest Airlines, and while doing call center
Timeline
Maintenance & Operations Recruiter
Menzies Aviation
09.2024 - Current
Call center and product assembly agent
Contractor
10.2023 - 09.2024
Corporate Recruiter
Southwest Airlines
08.2021 - 05.2023
Contractor
Christus Health / Beckett Media
02.2021 - 07.2021
Talent Acquisition Specialist
Menzies Aviation
10.2017 - 02.2021
Masters - Human Resources
AIU Online
BA - Health Care Management
AIU Online