Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd LeDuc

Aiken,SC

Summary

Results-driven professional specializing in customer engagement and satisfaction. Demonstrated expertise in swiftly resolving issues and implementing innovative solutions to boost team performance.

Overview

19
19
years of professional experience

Work History

Global Brokerage Assist

UPS Customs Brokerage
Aiken, South Carolina
09.2024 - Current
  • Developed innovative solutions to enhance team performance and outcomes.
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Resolved customer problems promptly, ensuring high levels of satisfaction.
  • Identified customer needs efficiently to provide tailored service.
  • Delivered excellent customer interactions through face-to-face and phone communication.
  • Assisted customers with inquiries, contributing to overall satisfaction.
  • Engaged customers using strong interpersonal skills to foster relationships.
  • Recognized by management for outstanding contributions to customer service excellence.

Entry Review

UPS Customs Brokerage
Aiken, South Carolina
05.2020 - 09.2024
  • Enhanced team performance by contributing innovative ideas and solutions.
  • Executed day-to-day tasks with accuracy and efficiency.
  • Resolved customer issues effectively, promoting high levels of satisfaction.
  • Addressed customer inquiries to improve overall service experience.
  • Collaborated with team members to achieve project objectives within deadlines.
  • Partnered with cross-functional teams to accomplish shared goals.
  • Supported colleagues through guidance, fostering a collaborative environment.

VLM

UPS Customhouse Brokerage
Aiken, South Carolina
03.2007 - 05.2020
  • Executed daily duties with precision and efficiency.
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Proposed innovative ideas and solutions to improve team performance and outcomes.

Education

Bachelor of Arts -

Columbia College
Chicago, IL
01-2002

Skills

  • Customer relationship management
  • Issue resolution
  • Team collaboration
  • Performance improvement
  • Customer engagement and service
  • Project execution
  • Customer service
  • Relationship building
  • Quality assurance
  • Cross-functional coordination
  • Adaptability
  • Customer relations
  • Decision-making
  • Leadership

Timeline

Global Brokerage Assist

UPS Customs Brokerage
09.2024 - Current

Entry Review

UPS Customs Brokerage
05.2020 - 09.2024

VLM

UPS Customhouse Brokerage
03.2007 - 05.2020

Bachelor of Arts -

Columbia College
Todd LeDuc