Results-driven professional specializing in customer engagement and satisfaction. Demonstrated expertise in swiftly resolving issues and implementing innovative solutions to boost team performance.
Overview
19
19
years of professional experience
Work History
Global Brokerage Assist
UPS Customs Brokerage
Aiken, South Carolina
09.2024 - Current
Developed innovative solutions to enhance team performance and outcomes.
Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
Resolved customer problems promptly, ensuring high levels of satisfaction.
Identified customer needs efficiently to provide tailored service.
Delivered excellent customer interactions through face-to-face and phone communication.
Assisted customers with inquiries, contributing to overall satisfaction.
Engaged customers using strong interpersonal skills to foster relationships.
Recognized by management for outstanding contributions to customer service excellence.
Entry Review
UPS Customs Brokerage
Aiken, South Carolina
05.2020 - 09.2024
Enhanced team performance by contributing innovative ideas and solutions.
Executed day-to-day tasks with accuracy and efficiency.
Resolved customer issues effectively, promoting high levels of satisfaction.
Addressed customer inquiries to improve overall service experience.
Collaborated with team members to achieve project objectives within deadlines.
Partnered with cross-functional teams to accomplish shared goals.
Supported colleagues through guidance, fostering a collaborative environment.
VLM
UPS Customhouse Brokerage
Aiken, South Carolina
03.2007 - 05.2020
Executed daily duties with precision and efficiency.
Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
Proposed innovative ideas and solutions to improve team performance and outcomes.
<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems