Summary
Work History
Education
Skills
Timeline
Accomplishments
Overview
Generic
Todd Matthews

Todd Matthews

claims adjuster
Dallas ,TX

Summary

Meticulous and focused individual with exceptional analytical and problem-solving skills and a strong ability to interpret data and draw meaningful conclusions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Work History

ECTA Phone Answering Service

The Best Claims Solution
10.2022 - 02.2023
  • Committed to delivering excellent customer service while working in fast-paced environment
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Generated customer service reports to track customer satisfaction.
  • Supported customers by managing 70 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression

Property Desk Adjuster

The Best Claims Solution
03.2022 - 09.2022
  • Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.

Property Desk Adjuster

Pilot Catastrophe Services
08.2021 - 11.2021
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Developed effective techniques to mitigate losses.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Examined claims forms and other records to determine insurance coverage.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.

Property Desk Adjuster

E.A. Renfro & Company
10.2020 - 12.2020
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Developed effective techniques to mitigate losses.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Examined claims forms and other records to determine insurance coverage.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Followed up with insured individuals regarding premium and deductibles payments.

Independent Property Claims Adjuster

Alacrity Solutions
08.2020 - 11.2020
  • Developed effective techniques to mitigate losses.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Prepared comprehensive reports to negotiate purchase price and repair of properties.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Scoped and photographed properties for defects and damage.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Performed 40 field investigations of damaged properties every month
  • Prepared sketch of floor plan and roofline and entered data into [xactimate] to develop line-by-line item costs of damages.

Education

High School Diploma -

Glen Oaks High School
Baton Rouge, Louisiana
04.1998

Skills

  • Validation Procedures
  • Administrative Support
  • Training Programs
  • Customer Satisfaction
  • Customer Needs Assessments
  • Status Reports
  • Project Documentation
  • Clinical Team Collaboration
  • Coverage determination
  • Hail and Wind damage specialist
  • Interior water damage back ground
  • Damage itemization

Timeline

ECTA Phone Answering Service

The Best Claims Solution
10.2022 - 02.2023

Property Desk Adjuster

The Best Claims Solution
03.2022 - 09.2022

Property Desk Adjuster

Pilot Catastrophe Services
08.2021 - 11.2021

Property Desk Adjuster

E.A. Renfro & Company
10.2020 - 12.2020

Independent Property Claims Adjuster

Alacrity Solutions
08.2020 - 11.2020

High School Diploma -

Glen Oaks High School

Accomplishments

  • Certification Policy Understanding Coverages'/ Web Ce
  • Certification Understanding the Coverages/ Web Ce
  • Certification State Farm Policy /Alacrity Solutions
  • Certification State Farm Estimates/Alacrity solution
  • Certification Rope and Harness /The Best Claims Solutions
  • Certification Ladder and Assist Goat Steep/Pilot Cat
  • Certification CE/CPE Continuing Education/Professional development Web Ce
  • Certification Texas ALL Lines / Adjuster's School
  • Certification Xactimate 28 Certification L1Fundamentals also L2 ProficiencyXACTware Solutions
  • Certification California Fair ClaimsTraining /Web Ce
  • Certification Fraud and Auto Theft Investigation CLEQ /Web Ce

Overview

3
3
years of professional experience

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Todd Matthewsclaims adjuster