Todd Michael
Irving,TX
Summary
With a proven track record at DXC Technology, I excel in delivering exceptional desktop support and mastering quality assurance processes. My expertise spans software updates and mentoring teams, significantly enhancing project outcomes. I adeptly blend technical prowess with strong interpersonal skills, ensuring compliance and driving continuous improvement in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Help Desk Technician
DXC Technology
09.2012 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Quality Assurance Analyst
Healthmarkets Insurance
04.2002 - 09.2010
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Education
High School Diploma -
MacArthur High School
Irving, TX06-1988
Skills
- Software updates
- Quality assurance
- Issue resolution
- Quality processes
- Mentoring and training
- Application support
Timeline
Help Desk Technician
DXC Technology
09.2012 - Current
Quality Assurance Analyst
Healthmarkets Insurance
04.2002 - 09.2010
High School Diploma -
MacArthur High School