Todd Mortimer
Woodstock
Summary
Results-driven IT Field Support Technician with strong technical skills in network and hardware installation. Experienced in troubleshooting and user training, consistently enhancing customer support and satisfaction. I enjoy the challenge of making the office environment better and more user friendly.
Overview
1
1
Certification
14
14
years of professional experience
Work History
IT Field Support Technician
Dealer Tech Ops
05.2021 - Current
- Configured and deployed IT equipment, ensuring optimal functionality at user locations.
- Conducted training sessions for end-users on new technologies and software applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
Copier Service Technician
CCF The Copier People
Woodstock GA
04.2012 - 04.2021
- Diagnosed and repaired diverse copier models, enhancing operational efficiency.
- Conducted routine maintenance checks to ensure optimal performance and reduce downtime.
- Collaborated with clients to troubleshoot issues, providing effective solutions and support.
- Trained junior technicians on repair techniques and best practices in copier servicing.
- Managed inventory of parts and supplies, ensuring availability for timely repairs.
- Led service initiatives that improved customer satisfaction ratings through responsive support and quality repairs.
Education
High School Diploma -
Sequoyah High School
Hickory Flat GASkills
- Remote support
- Network configuration
- Wireless networking
- Hardware installation
- Printer Trouble Shooting
- Various DMS experience
- Microsoft 365 experience
Certification
- Microsoft Certified Azure Fundamentals
- Microsoft Certified Entra Applied Skills
- Microsoft Certified AI Business
- Microsoft Certified Platform Fundamentals
Timeline
IT Field Support Technician
Dealer Tech Ops
05.2021 - Current
Copier Service Technician
CCF The Copier People
04.2012 - 04.2021
High School Diploma -
Sequoyah High School