Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Coordinated day to day operations of nursing personnel in the clinic and procedure areas. Provided supervision and direction to the clinical staff. Customer service liaison between providers and patients, as well as clinical staff. Ensured all care provided was in compliance with regulatory standards.
Educated patients on proper post-operative care routines, reducing the likelihood of complications or readmissions.
Maintained accurate documentation of surgical procedures, promoting clear communication among healthcare providers regarding patient progress.
Partnered with clinical specialists to ensure comprehensive support was provided throughout the entire sales process from initial contact through post-sale followup.
Contributed to team success by sharing expertise on effective selling techniques and strategies tailored towards specific customer segments within the orthopedics field.
Negotiated contracts with clients to secure long-term business partnerships and increase overall profitability.
Improved client satisfaction by offering customized product recommendations based on individual needs and preferences.
Scrub tech in the US Air Force.