Todd Norman
Fishers,IN
Summary
Highly skilled customer support professional with strong track record in leading and optimizing team performance. Proven ability to improve customer satisfaction and streamline support processes. Known for collaborative approach and adaptability to changing needs, leveraging communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Support Team Lead
TVF Inc
08.2022 - Current
- Spearheaded the successful implementation of new ERP and CRM systems, streamlining workflows and improving customer engagement.
- Mentors and coaches the Customer Support Team, driving skill development and fostering a culture of continuous learning.
- Collaborates with cross-functional teams to support company initiatives, ensuring seamless communication and customer satisfaction.
- Builds and maintains strong relationships with key clients, contributing to revenue growth and profitability through exceptional service.
Account Manager
TVF Inc
06.2017 - Current
- Manages a diverse portfolio of key accounts, providing outstanding customer service and fostering long-term business relationships.
- Contributed to a 30% growth in the Print Media division within the first two years by bolstering new business opportunities.
- Increases client satisfaction by building strong relationships and addressing their needs promptly.
Key Account Manager
Smithfield Foods
08.2015 - 06.2017
- Managed key accounts, delivering exceptional customer service while driving new business growth and expanding existing client relationships.
- Planned and monitored financial operations, ensuring efficient budget allocation and maximizing growth with current clients.
- Developed monthly advertising planners and analyzed market trends, optimizing customer engagement and maintaining a competitive edge.
Retail Sales Representative
John Morrell Food Group (Smithfield Foods)
10.2013 - 08.2015
- Acted as the primary contact for grocery store meat departments, building strong relationships with store managers and driving sales growth.
- Promoted product launches, promotions, and marketing opportunities, creating impactful partnerships with key accounts.
- Developed and executed weekly action plans to increase shelf space, merchandising opportunities, and overall product success.
Education
Bachelor of Science - Management
Purdue University
West Lafayette, IN08-2013
Skills
- Team Management and Leadership
- Relationship Building
- Supply Chain Management
- Problem-Solving
- Time Management
- Adaptability
- Communication
- Coaching and Mentorship
Timeline
Customer Support Team Lead
TVF Inc
08.2022 - Current
Account Manager
TVF Inc
06.2017 - Current
Key Account Manager
Smithfield Foods
08.2015 - 06.2017
Retail Sales Representative
John Morrell Food Group (Smithfield Foods)
10.2013 - 08.2015
Bachelor of Science - Management
Purdue University
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