Todd Parnell
Dallas,TX
Summary
Goal-focused individual seeking a leadership role with a thriving, growing company to apply management, leadership and motivational skills when overseeing a team of professionals and working toward a common goal to increase productivity.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
FFE Transportation
09.2021 - Current
- Maintain and build relationships with third-party TMS platforms
- Developed Customer Success Department from ground up
- Anticipate and facilitate problem resolution regarding transit delays to exceed customer expectations
- Collect and perform data analysis to pinpoint operational failures
- Collate data analysis reporting to present to executive leadership
- Strategically develop and implement plans to improve freight service to reduce transit delays
- Interview, hire, and train new employees
- Implement and oversee Management Training Program.
Management Training Program
FFE Transportation
11.2020 - 09.2021
- Gained experience in multiple facets of the business
- Leadership development
- Formed strong relationships with coworkers throughout the company.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
Merchandising Service Team
Lowe's
04.2020 - 11.2020
- Strategically carried out marketing plans by executing in-store service projects
- Assessed product quality, placement, and organization
- Worked actively with a team to meet goals and assist customers.
Ministry Assistant: Intern
Clayton King Ministries
06.2019 - 07.2019
- Assisted with creation of annual budget
- Collaborated with media team to develop marketing plans and social media outreach.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
MBA -
Auburn University
Auburn, AL2025
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA12.2019
Skills
- Efficient time-manager and decision maker
- Works well independently and in teams
- Excellent communicator
- Extremely observant and detail-oriented
- Performs well in high pressure situations
- Quick and strategic thinker and problem solver
- Proficient with Microsoft Office
- Highly skilled with AS400
Timeline
Customer Success Manager
FFE Transportation
09.2021 - Current
Management Training Program
FFE Transportation
11.2020 - 09.2021
Merchandising Service Team
Lowe's
04.2020 - 11.2020
Ministry Assistant: Intern
Clayton King Ministries
06.2019 - 07.2019
MBA -
Auburn University
Bachelor of Science - Business Administration
Liberty University
Similar Profiles
Thomas MorrisonThomas Morrison
Northeast Regional Dedicated Manager at FFE Transportation Inc.Northeast Regional Dedicated Manager at FFE Transportation Inc.
Tyler SmithTyler Smith
Truck Driver at FFE Transportation Inc.Truck Driver at FFE Transportation Inc.
Howard GrayHoward Gray
Customer Service Representative at FFE Transportation ServicesCustomer Service Representative at FFE Transportation Services
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal
Jesus UrribarriJesus Urribarri
Production Line Leader at Surge StaffingProduction Line Leader at Surge Staffing