Todd Patton
Littleton,CO
Summary
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Regional Training Manager
DISH
Denver , CO
2004.06 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
Senior Operations Manager
DISH
Denver , CO
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Monitored over [Number] employees' day-to-day activities and made plans to rectify issues.
- Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Education
Associate of Science - Accounting
Oklahoma State University
Stillwater, OK05.1984
Skills
- Customer Service Management
- Goal Setting
- Training Management
- Focus and Follow-Through
- Employee Motivation
- Performance Assessment
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Timeline
Regional Training Manager
DISH
2004.06 - Current
Senior Operations Manager
DISH
Associate of Science - Accounting
Oklahoma State University