Todd Pitts
Dunsmuir,CA
Summary
Accomplished Technical Writer with extensive experience at Microsoft, Meta, and Hewlett Packard Enterprises, specializing in process documentation. Excel in creating clear, user-focused content that enhances knowledge management and drives efficiency. Recognized for mentoring teams and leading successful documentation initiatives.
Overview
33
33
years of professional experience
Work History
Technical Writer
Meta via Linda Werner & Associates
07.2025 - Current
- Developed technical documentation for Meta's Digital Experience & Content team, enhancing support for Recruiting, HR, and Mission Control organizations by providing clear and accessible resources.
- Collaborated with content owners to review documentation, resolving issues and ensuring accuracy before finalizing content for production.
- Migrated and edited content from wiki pages, Google Docs, and other sources, improving accessibility of Meta's internal Knowledge Management System (KMS) for better user experience.
Technical Writer
Microsoft via Brooksource
06.2025 - 07.2025
- Authored and revised technical documentation for Microsoft cloud operations to improve clarity for datacenter field operations and construction workflows.
- Collaborated with cross-functional teams to update and optimize process documentation, ensuring accuracy and compliance with operational standards.
Technical Writer
Microsoft via Brooksource
05.2023 - 10.2024
- Led content development for Microsoft’s Digital Procedures application in Global Data Center Operations.
- Developed visual assets (GIFs, videos, diagrams) that enriched procedural documentation and user engagement.
- Logged bugs in Azure and authored release notes, facilitating clear communication during Agile Sprint deployments.
- Reorganized SharePoint Knowledge Management site, enhancing clarity and consistency for users.
- Migrated user guide content from SharePoint to ServiceNow.
- Mentored new team members on Digital Procedures tools and workflows.
Technical Writer
Meta-Reality Labs/Surreal via Crystal Equations
01.2022 - 12.2022
- Developed onboarding materials and enhanced wiki for Surreal to improve user accessibility and engagement.
- Wrote, directed, and edited a screenplay video for Reality Lab’s technology symposium.
- Produced training modules with voiceovers and closed captions in Adobe Premier Pro to support diverse learning needs.
- Supported TPMs with engineering spreadsheets and Visio-based forecasts.
- Created visual assets in Adobe Photoshop for presentations and documentation to enhance clarity and understanding.
Contract Technical Writer
ADP
12.2021 - 01.2022
- Refactored unstructured content into DITA format to enhance accessibility and consistency using IXIASOFT CCMS and Oxygen.
- Applied topic-based writing methodologies to clarify documentation and improve user experience.
Account Manager / Technical Writer
Hewlett Packard Enterprise
02.2003 - 11.2020
- Hewlett Packard Enterprise is a global enterprise information technology company.
- Managed technical publications teams across multiple sites to ensure consistent quality and timely delivery of documentation.
- Led transitions from FrameMaker to XML and DITA systems, streamlining documentation processes and improving content accessibility.
- Oversaw budgeting, forecasting, and financial reporting for proposals, enhancing financial accuracy and project alignment.
- Directed large-scale rebranding initiative post HP corporate split.
Technical Writer / Team Lead
Envision Utility Software
12.2000 - 05.2002
- Led documentation team in creating technical manuals for utility software applications, ensuring clarity and usability.
- Developed user manuals for utility management software, improving user comprehension and satisfaction.
- Collaborated with engineering teams to gather product specifications and requirements, facilitating accurate documentation.
Technical Writer
Johnson Controls
06.1999 - 12.2000
- Developed user manuals for temperature and pressure control devices to enhance user understanding and operational efficiency.
- Developed comprehensive user manuals for software applications and systems.
- Collaborated with engineers to gather technical information and project requirements.
Technical Writer
Applied Microsystems
01.1996 - 04.1998
- Developed user manuals for microprocessor emulator systems to enhance user comprehension and facilitate effective usage.
- Developed user manuals for software applications and internal tools.
- Collaborated with engineers to gather technical information for documentation.
System Configuration Admin / Order Admin
Applied Microsystems
02.1993 - 01.1996
- Coordinated international orders and optimized BOM configurations in Oracle, improving order accuracy.
Education
Bachelor of Arts in Communications -
Marylhurst University
Marylhurst, ORSkills
- Microsoft Office 365 and Google Workspace
- SharePoint and ServiceNow
- Azure and Smartsheet
- Vasont and Arbortext
- Ixiasoft CCMS and Oxygen
- MadCap Flare and FrameMaker
- XMetaL and SDL
- Adobe Photoshop and Premiere Pro
- Articulate and DITA
- XML authoring and topic-based writing
- Content management systems
- Project management and business analysis
- Budgeting and forecasting
- Sprint development and process optimization
- Knowledge management and metadata management
- Technical writing and user documentation production
- Release notes writing and software documentation
- Template design and document formatting
- Graphics creation, editing, and proofreading
- Content strategy and migration
Timeline
Technical Writer
Meta via Linda Werner & Associates
07.2025 - Current
Technical Writer
Microsoft via Brooksource
06.2025 - 07.2025
Technical Writer
Microsoft via Brooksource
05.2023 - 10.2024
Technical Writer
Meta-Reality Labs/Surreal via Crystal Equations
01.2022 - 12.2022
Contract Technical Writer
ADP
12.2021 - 01.2022
Account Manager / Technical Writer
Hewlett Packard Enterprise
02.2003 - 11.2020
Technical Writer / Team Lead
Envision Utility Software
12.2000 - 05.2002
Technical Writer
Johnson Controls
06.1999 - 12.2000
Technical Writer
Applied Microsystems
01.1996 - 04.1998
System Configuration Admin / Order Admin
Applied Microsystems
02.1993 - 01.1996
Bachelor of Arts in Communications -
Marylhurst University