Dynamic sales professional with a proven track record at REI Recreational Equipment Inc, excelling in customer engagement and driving sales. Recognized for optimizing enhancing customer satisfaction through welcoming and friendly approach.
Skilled in creating impactful customer experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Senior
REI Recreational Equipment Inc
2005 - Current
The main salesman setting the example for correct sales approach, driving sales and current promotions.
1st in line for creating a good customer experience.
In charge of
Setting store visuals.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Developed and maintained courteous and effective working relationships.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Prototype Machinist
Danroy Boring
1999 - 2005
Assisted engineers, proving our shop is the better choice for cost savings and achieving shorter lead times by optimizing tooling setups and reducing machine downtime.
Collaborated with cross-functional teams for effective communication regarding project requirements, timelines, and progress updates.
Performed routine maintenance tasks on machinery to prevent unexpected breakdowns and ensure optimal performance levels.
Periodic checks of parts to ensure work is maintaining tolerances.
Implemented lean manufacturing principles to optimize workflow efficiency while maintaining top-notch product quality standards.
Firearms Technician
Mag-Na-Port International
1994 - 1999
EDM machine operations.
Organized, assessed and completed customer projects.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Assistant Manager
Nicks Pizza
1991 - 1994
Generated repeat business through exceptional customer service.
Improved customer satisfaction by addressing and resolving complaints promptly.
Assisted in daily operations, ensuring efficient workflow and resource allocation.
Collaborated with team members to develop process improvements, enhancing overall service quality.
Coordinated training sessions for new employees, fostering a culture of continuous learning.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Hazel Park High
Hazel Park, MI
01-1988
Skills
Customer engagement
Customer relations
Approachable demeanor
Dependable and responsible
Certification
Camping instructor, REI 2005-2022
Backpacking instructor, REI 2005-2022
Winter camping instructor, REI 2005-2022
Kayaking instructor, REI 2005-2022
Canoe instructor, REI 2005-2022
GPS and Navigation instructor, REI 2005-2022
Firearms safety instructor Mag-na-port international 1994-1996
Senior Specialist Leader Over Order Fulfillment at REI (Recreational Equipment Inc.)Senior Specialist Leader Over Order Fulfillment at REI (Recreational Equipment Inc.)