Todd Reed
Salem
Summary
Results-driven IT professional with exceptional interpersonal skills and extensive technical expertise, adept at bridging the gap between technology and user needs. Proven success in creating clear and comprehensive documentation that enhances understanding and usability, ensuring seamless interactions between users and systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Network and Systems Analyst
NEOMIN
Warren, OH
10.2017 - Current
- Supported network and application issues across 30 public schools in Ashtabula and Trumbull counties, enhancing operational stability
- Maintain and support VMware environments (VMware vSphere/ESXi)
- Administer and support Palo Alto firewall infrastructure (including Panorama)
- Supported Cisco networking equipment, including Arista switches, contributing to reliable network performance
- Support phone systems and communications infrastructure, including Cisco Unified Call Manager Express and 3CX phone system
- Troubleshot desktop and server operating environments, resolving end-user issues to minimize downtime
- Managed Google Admin Console
Support Technician
Champion Local Schools
Champion, OH
09.2011 - 10.2017
- Managed 15 Windows servers, ensuring reliable Active Directory, Group Policy, DHCP, DNS, and network share services
- Managed Wyse Thin Client system with 500 clients machines
- Provided maintenance for all district printers to ensure functionality
- Supported Microsoft Office Products
- Provided desktop support for administration, teachers, and students, facilitating smooth technology usage
- Installed and configured HP switches
- Managed Google Admin Console
Education
Network And System Administration
Newbold Technical Institute
East Liverpool, OH12-2010
Skills
- Active Directory, Group Policy (GPO/GPMC)
- Windows Server administration
- DHCP, DNS
- Cisco VoIP support
- Cisco phone systems
- Palo Alto Networks (Firewall, Panorama)
- VMware (vSphere/ESXi) and VMware virtualization
- Wireless: Meraki Wireless, Wireless Communications
- Switching: Arista Switches
- Linux desktop support
- Google Admin for Enterprise
- Application support
Certification
- CompTIA A+ (2009 edition) — Issued 2010-10-26 (Certification # GHE21N6BL34Q5K65)
- CompTIA Network+ (2009 edition) — Issued 2010-12-20 (Certification # J6XYDDLLEG44CG4E)
Timeline
Network and Systems Analyst
NEOMIN
10.2017 - Current
Support Technician
Champion Local Schools
09.2011 - 10.2017
Network And System Administration
Newbold Technical Institute