Todd Renner
Topeka
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
The Pennant
Topeka
03.2018 - Current
- Oversaw daily operations ensuring efficient workflow and staff productivity.
- Developed and implemented strategic business plans to enhance service delivery.
- Managed budget allocations to optimize resource utilization and reduce costs.
- Cultivated partnerships with local vendors to improve supply chain efficiency.
- Directed staff training programs to elevate service standards and operational knowledge.
- Resolved customer inquiries and complaints, fostering a positive client experience.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Create craveable and innovative menu items from scratch to grow sales through repeat customers.
General Manager
Old Chicago
Topeka
10.2005 - 03.2018
- Oversaw daily operations ensuring efficient workflow and staff productivity.
- Managed budget allocations to optimize resource utilization and reduce costs.
- Facilitated team meetings to align departmental goals with company vision.
- Directed staff training programs to elevate service standards and operational knowledge.
- Resolved customer inquiries and complaints, fostering a positive client experience.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Education
Topeka High School
Topeka, KansasSome College (No Degree) - General Studies
Allen County Community College
Carbondale, KSSkills
- Strategic planning
- Budget management
- Customer relationship management
- Operational efficiency
Certification
- Serve safe certified
- Cicerone certified
Timeline
General Manager
The Pennant
03.2018 - Current
General Manager
Old Chicago
10.2005 - 03.2018
Topeka High School
Some College (No Degree) - General Studies
Allen County Community College