Todd Saarinen
Fort Myers,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Claims specialist
Roman Roofing Inc.
Cape Coral, FL
06.2022 - 12.2025
- Create estimates for property insurance claims.
- Submit all supplements and all paperwork for recovering depreciation.
- Analyzed claims for accuracy and compliance with company policies.
- Reviewed roofing projects to assess damage and determine claim eligibility.
- Collaborated with contractors to gather necessary documentation for claims processing.
- Developed streamlined processes to improve efficiency in claims handling.
- Resolved complex claim disputes by negotiating settlements with stakeholders.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Field adjuster
Independent Adjuster
12.2017 - 06.2022
- Inspect property claims. PLS was my primary firm
- Create estimates and reports for field inspections.
- Prepare and sit for any depositions required by subpoenas.
- Florida, South Carolina, North Carolina
- Conducted thorough field inspections to assess damages and validate claims.
- Collaborated with clients and insurance companies to facilitate efficient claim resolutions.
- Provided expert testimony during legal proceedings related to disputed claims.
- Collaborated with contractors to ensure accurate repair cost estimates and fair settlements for policyholders.
- Minimized fraudulent claims by meticulously reviewing case details, identifying discrepancies, and reporting findings as necessary.
- Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
- Reduced turnaround time for claim resolutions through prompt scheduling of appointments with policyholders following receipt of new assignments.
- Maintained compliance with state regulations and company policies through diligent attention to detail in claim handling procedures.
Operations manager
Bufalo Contracting
Rockford, IL
09.2010 - 12.2017
- Lead a sales team of 10 sales reps.
- Managed our service team.
- Streamlined project workflows, enhancing operational efficiency across multiple construction sites.
- Developed and implemented safety protocols, ensuring compliance with industry regulations and reducing accidents.
- Managed procurement processes, optimizing supply chain logistics to improve resource allocation.
- Led cross-functional teams in executing strategic initiatives, fostering collaboration and accountability among staff.
- Analyzed performance metrics to identify areas for process improvement, driving continuous operational enhancements.
- Mentored junior staff, providing training on best practices and operational standards within the organization.
- Oversaw budget management for projects, ensuring alignment with financial targets and cost control measures.
- Established key performance indicators to track project success, facilitating data-driven decision-making in operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled all the production for the company.
- Assisted our estimating department.
Sales representative
MW Windows
Rockford, IL
08.2004 - 06.2008
- Sold to building distribution and lumber yards IL, IN. MI and WI.
- Performed all sales duties to grow a new market for the company.
- Serviced our products to all the new and existing customers in my territory.
- Cultivated relationships with clients to understand needs and provide tailored solutions.
- Conducted product presentations and demonstrations to effectively showcase features and benefits.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Developed comprehensive knowledge of product offerings, enabling effective cross-selling opportunities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Window and Door manager
Century Building Supply
Rockford, IL
01.1992 - 01.2004
- Handled all the key sales accounts for two national builders in the area.
- Assisted all contractors and customers with window and door selection for new construction.
- Assisted with inside sales at the sales counter.
- Performed material take offs for multiple builders and customers for roofing siding windows and doors.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Led inventory management to optimize stock levels and reduce excess materials.
- Implemented process improvements that increased operational efficiency across departments.
- Accomplished multiple tasks within established timeframes.
Education
Associates -
Rock Valley College
Rockford, IL06.2010
Skills
- Building trades
- Selling building materials
- Property claims
- CAT claims
- Daily claims
- Southeast US
- Claims processing
- Verbal communication
- Estimate preparation
- Time management
- Customer service
- Critical thinking
Certification
- GC license, Wisconsin, Not active
- Roofing licenses, Illinois, Florida, Illinois not active
- 620 all lines adjuster license, Florida, W462017, Active
Languages
English
Full Professional
Timeline
Claims specialist
Roman Roofing Inc.
06.2022 - 12.2025
Field adjuster
Independent Adjuster
12.2017 - 06.2022
Operations manager
Bufalo Contracting
09.2010 - 12.2017
Sales representative
MW Windows
08.2004 - 06.2008
Window and Door manager
Century Building Supply
01.1992 - 01.2004
Associates -
Rock Valley College