Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Salter

Allen,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Wildwood Antique Mall
04.2022 - 12.2023
  • Helped customers around the mall with moving furniture, cashing them out at the register, and answering phones.
  • Worked directly with vendors by printing tags, moving furniture, and changing up their booth.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Key holder, opened and closed store.
  • Cash Handling
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Caregiver

Family
06.2019 - 03.2021
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Customer Service Representative

Allen Community Outreach
01.2016 - 03.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Moved Furniture and Decorated at the retail stores
  • Key holder, opened and closed store
  • Cash Handling/Deposits

Self Employed

Self
08.2010 - 01.2016

Ran my personal Ebay Store online.

Customer Service Representative

T-Mobile
09.2009 - 09.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Allen High School
Allen, TX
06.2001

Skills

  • Product Knowledge
  • Paperwork Processing
  • Account Updating
  • Appointment Scheduling
  • Data Entry
  • Customer Relations
  • Money Handling Abilities
  • Technical Support
  • Key Holder Experience

Timeline

Customer Service Representative

Wildwood Antique Mall
04.2022 - 12.2023

Caregiver

Family
06.2019 - 03.2021

Customer Service Representative

Allen Community Outreach
01.2016 - 03.2020

Self Employed

Self
08.2010 - 01.2016

Customer Service Representative

T-Mobile
09.2009 - 09.2010

High School Diploma -

Allen High School
Todd Salter