Todd Sharlow
Utica,NY
Summary
Experienced warehouse and operations professional with a track record of leading and inspiring teams to achieve optimal performance. Skilled in inventory management and order fulfillment, prioritizing efficiency and accuracy. Recognized for fostering team collaboration and thriving in dynamic work environments. Leveraging strong problem-solving and communication skills to drive impactful results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Material Handler Team Lead
Semikron-Danfoss
11.2022 - Current
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
- Increased accuracy of inventory counts through thorough investigation, resulting in reduced discrepancies and improved stock control.
- Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
- Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
Customer Service Representative
Community Bank N.A.
04.2022 - 09.2022
- Working with programs such as Banco and Xperience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Shipping Supervisor
APC Paper Co.
05.2018 - 04.2021
- Inspected loading operations for improvements in efficiency and safety.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
Sales Associate
Kinney Drugs
01.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Communications -
Norwich University
Northfield, VT10.2011
Skills
- Order Fulfillment
- Work Environment Maintenance
- Warehouse safety
- Inventory Management
- Stock organization
- Load planning
- Positive attitude
- Effective Team Collaboration
- Time management
- Problem-solving
- Excellent communication
- Critical thinking
Certification
- OSHA 10
- Forklift Certification
Timeline
Material Handler Team Lead
Semikron-Danfoss
11.2022 - Current
Customer Service Representative
Community Bank N.A.
04.2022 - 09.2022
Shipping Supervisor
APC Paper Co.
05.2018 - 04.2021
Sales Associate
Kinney Drugs
01.2016 - 03.2017
- OSHA 10
- Forklift Certification
Communications -
Norwich University
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