Todd Shaw
Middletown,Indiana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
LP/Petroleum Manager
Keystone Cooperative
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong team culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Director of Operations
Ferrellgas Propane
02.2017 - 10.2020
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Worked with District Managers to improve customer and employee experience.
General Manager
Ferrellgas Propane
05.2008 - 02.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales Associate
Rural Natural Gas
02.2007 - 05.2008
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering competitive pricing and quality service.
Education
No Degree - Business Management
Morehead State University
Morehead, KYHigh School Diploma -
Shenandoah High School
Middletown, IN05.1987
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Customer Service
Timeline
LP/Petroleum Manager
Keystone Cooperative
10.2020 - Current
Director of Operations
Ferrellgas Propane
02.2017 - 10.2020
General Manager
Ferrellgas Propane
05.2008 - 02.2017
Sales Associate
Rural Natural Gas
02.2007 - 05.2008
No Degree - Business Management
Morehead State University
High School Diploma -
Shenandoah High School
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