Todd Stafford
Winston-Salem,NC
Summary
Results-oriented General Manager with a strong, proven track record in Sales and Operations Management and team building. Proficient in using independent decision-making skills and sound judgement to positively impact dealership success. Expertise in P&L management, employee retention, and customer relations drives significant growth and satisfaction.
Overview
26
26
years of professional experience
Work History
General Manager
Campers Inn RV
Mocksville, NC
06.2018 - Current
- Lead dealership operations to enhance customer satisfaction and drive sales and service growth.
- Manage staff performance through effective training and mentorship programs.
- Streamline inventory management processes to reduce costs and improve efficiency.
- Oversee monthly financial review, budgeting and forecasting to ensure profitability targets are met.
- Implement operational policies that improve workflow consistency across departments.
- Manage budget implementations, sales training, and dealership schedules.
- Foster a culture of continuous improvement through regular employee reviews highlighting KPIs for each role with a goal of boosting team performance and morale.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Develop and implement strategies to increase sales and profitability.
- Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Sales Manager
Camping World of Concord
Concord, NC
01.2015 - 05.2019
- Developed and implemented sales strategies to drive revenue growth in a retail environment.
- Oversaw daily operations of sales floor, ensuring optimal staffing and merchandise presentation.
- Mentored and trained sales staff on product knowledge and customer engagement techniques.
- Analyzed market trends to identify opportunities for product promotions and inventory management.
- Conducted performance evaluations for sales team, providing constructive feedback for improvement.
- Established strong relationships with key clients, enhancing customer satisfaction and loyalty.
Sales Manager
Tom Johnson Camping Center Concord
Concord, NC
01.2000 - 01.2015
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate service.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor of Science - Business Management And Economics
University of North Carolina Charlotte
Charlotte, NCSkills
- Leadership and Team Building
- Employee Retention
- Operations Management
- Sales Training and Coaching
- Performance Evaluations
- Problem Resolution
- Expense Control
- P&L Management
- Budget Analysis
- Customer Relations
- Team Player
Timeline
General Manager
Campers Inn RV
06.2018 - Current
Sales Manager
Camping World of Concord
01.2015 - 05.2019
Sales Manager
Tom Johnson Camping Center Concord
01.2000 - 01.2015
Bachelor of Science - Business Management And Economics
University of North Carolina Charlotte