TODD STEVENSON
Fort Collins,CO
Summary
Dependable, friendly, confident and experienced business owner and mechanic. Dedicated to achieve the highest quality of customer service and work performed, I understand the importance of bringing clients back time and again. I am a self-starter that possesses great skills, enthusiasm, care and leadership / management ability. I am also detail-oriented, self-motivated, with a strong work ethic and knowledge of the importance of getting the job done correctly the first time.
Overview
30
30
years of professional experience
Work History
Manager /Senior Lead Technician
Rowley's Performance Mechanical (RPM)
10.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Lead Technician
AAMCO Transmissions
10.2016 - 10.2021
- Mentored junior technicians to foster their professional growth, sharing valuable industry insights and best practices.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Service Manager/Mechanic
Utley's Iola Auto Body
04.2013 - Current
- Company Overview: Partnered successfully with an existing auto body shop to produce a full-service automotive repair business with complete mechanical repair
- Trained, coached and mentored staff to ensure smooth adoption of new mechanical repair operations and equipment
- Created new revenue streams by bringing knowledge and reputation obtained through a previous successful local business
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Partnered successfully with an existing auto body shop to produce a full-service automotive repair business with complete mechanical repair
Owner/Mechanic
SS Automotive
12.1994 - 02.2013
- Ability to handle several task at a time, working on vehicles and taking customer calls with a friendly demeanor while paying close attention to detail and accuracy
- Ensuring clients are happy no matter the cost, recognizing that return customers are essential to maximizing overall revenue goals and overall good name and reputation of business
- Communicating with hired employees to ensure accuracy and increase efficiency
- Excelling in a small business environment for over 17 years
- Self started own business, growing from 0 clients to over 700 repeat customers
Education
Bachelor of Science - Automotive Technology
Pittsburg State University
Pittsburg, KS01.1994
Skills
- Exceptional interpersonal communication
- Staff training/development
- Efficient multi-tasker
- Customer service-oriented
- Organizational skills
- Diagnostics knowledge
- Multi-operations management
- Problem solving
Hobbies and Interests
- Building cars
- Teaching others about building all types of motors
- Racing on weekends
- Excited about the sport and the process of building modified cars/trucks and classic restorations
- Pride in the ability of building and repairing machinery
References
Professional and personal available upon request.
Timeline
Manager /Senior Lead Technician
Rowley's Performance Mechanical (RPM)
10.2021 - Current
Senior Lead Technician
AAMCO Transmissions
10.2016 - 10.2021
Service Manager/Mechanic
Utley's Iola Auto Body
04.2013 - Current
Owner/Mechanic
SS Automotive
12.1994 - 02.2013
Bachelor of Science - Automotive Technology
Pittsburg State University
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