Todd Sylvia
Tinton Falls,NJ
Summary
Museum Educator with 15+ years of experience delivering hands-on STEM and arts programming, docent-led tours, and planetarium presentations. Combines creative storytelling, volunteer and operations management, and community outreach to boost visitor engagement, program attendance, and fundraising results. Skilled in program logistics, exhibit design, and digital outreach, seeking to expand innovative educational offerings and deepen local partnerships.
Overview
23
23
years of professional experience
Work History
Facilities and Museum Operations/Docent
Monmouth Museum
12.2017 - 11.2023
- Conducted guided museum tours for diverse audiences, improving visitor engagement and satisfaction.
- Interacted with and supervised the public to maintain safety and a welcoming environment.
- Created and delivered educational programs, including StarLab Planetarium shows, to enhance STEM learning.
- Led fundraising efforts and planned future programs to secure support and expand offerings.
- Coordinated schedules and logistics with educators and volunteers to streamline program delivery, improving attendance consistency and stakeholder satisfaction.
- Designed and piloted hands-on exhibit procedures to enhance engagement, yielding noticeable improvements in visitor interaction and learning outcomes.
- Managed visitor flow and space allocations during events, reducing congestion and creating smoother guest experiences with measurable efficiency gains.
Office Manager
Financial Solutions
11.2013 - 12.2020
- Led a network of thirty external brokers to maintain steady referral volume and improve deal flow.
- Processed and disbursed commissions accurately with audit-ready records and on-time payments.
- Recruited and onboarded new brokers to expand distribution and support business growth.
- Planned targeted marketing campaigns to generate qualified leads and raise brand awareness.
- Managed website and social media to boost client engagement and improve online visibility.
- Directed email marketing and newsletter campaigns to increase client retention and response.
- Maintained consistent brand identity across communications and client touchpoints.
- Oversaw IT support and systems maintenance to ensure reliable operations and data protection.
- Managed client inquiries and resolved issues to preserve satisfaction and retention.
- Scheduled and coordinated client reviews to sustain long-term relationships and service continuity.
- Prepared newsletters and annual reviews summarizing performance and recommending next steps.
- Coordinated routine client engagement and scheduling to improve meeting consistency and follow-up.
- Maintained detailed CRM records to support outreach, reporting, and relationship management.
Property Manager
Gold Coast Arena
09.2010 - 11.2013
- Managed frontline staff schedules and performance to ensure consistent facility operations and service quality.
- Coordinated program bookings and accommodated special needs clients to maintain inclusive access and smooth event flow.
- Organized leagues and created efficient schedules that improved participant experience and facility utilization.
Director of Development
United Way of Ocean County
06.2008 - 09.2010
- Organized multiple fundraising events, including the annual golf outing, achieving measurable increases in donor participation.
- Planned and executed the Annual Volunteer and Donation Dinner, improving attendee engagement and donor retention.
- Coordinated marketing and logistics for all events, delivering consistent outreach and operational efficiency.
- Built partnerships with local businesses to secure sponsorships and in-kind support for events.
- Scheduled and managed donor and partner appointments to strengthen relationships and drive fundraising outcomes.
Associate Director
Allaire Village, Inc.
01.2001 - 05.2008
- Responsible for the management and professional development of 120 staff and volunteers.
- Managed and successfully executed over 200 historic and fundraising events.
- Recruited and trained volunteers/staff.
- Co-Chair of Allaire Village, Inc.
- Council Member – focused on fundraising and future program development.
- Editor-In-Chief of bi-annual newsletter for volunteers, staff and organizational members.
- Produced, installed and maintained rotating/permanent exhibits.
- Devised and launched strategic partnership programs with local schools and museums, expanding community engagement and generating sustained visitor interest.
- Implemented targeted outreach campaigns and booking protocols to increase program attendance and secure repeat visits from community groups.
- Audited operational workflows and introduced scheduling refinements to boost event readiness and deliver more consistent program execution.
- Mentored junior staff through hands-on training and performance feedback, strengthening team capability and readiness during peak seasons.
Education
BA - History
Georgian Court University
Lakewood01-1997
Skills
- Artistic and creative thinker
- Community theater
- Local Tour Guide
- Acting
- Improv
Timeline
Facilities and Museum Operations/Docent
Monmouth Museum
12.2017 - 11.2023
Office Manager
Financial Solutions
11.2013 - 12.2020
Property Manager
Gold Coast Arena
09.2010 - 11.2013
Director of Development
United Way of Ocean County
06.2008 - 09.2010
Associate Director
Allaire Village, Inc.
01.2001 - 05.2008
BA - History
Georgian Court University