Todd Tugmon
Houston,TX
Summary
Resourceful and accomplished Office Manager Bookkeeper with extensive office operations and personnel organization expertise. Driven to exceed expectations and to always to the right thing.
Overview
28
28
years of professional experience
Work History
Cage Cashier
Red Star Social Club
Austin, TX
03.2022 - 05.2023
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Sold casino chips, tokens or tickets.
- Maintained confidentiality of customers' transactions.
- Supervised cage operations and quickly reported security concerns.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Owner
Keep Austin Well
Austin, TX
08.2019 - 03.2022
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented successful sales strategies to meet business goals.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Store Manager
Cornucopia Popcorn
Austin, TX
01.2017 - 08.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Responsible for the hiring, training and management, including payroll and scheduling, of 9 personnel
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Planned and executed special events that helped build a larger customer base
- Utilizing effective seasonal promotions we increased sales by 35% from 2017 to 2018.
Store Owner
Whomp Smoke Shop
Austin, TX
01.2011 - 02.2017
- Located, negotiated lease and built out a vacant retail location in South Austin
- Managed daily operations of an art glass gallery smoke shop which included opening and closing responsibilities
- Responsible for A/P, A/R, bank and credit card reconciliation, invoicing, payroll and annual tax preparation
- Responsible for all buying decisions and maintaining inventory of tobacco, glass, vaporizers, and general merchandise products
- In charge of hiring, training, scheduling and mentoring of seven personnel
- Assisted in the creation of marketing objectives and advertising strategies that were utilized in promotional efforts increasing revenues by 108% over a five-year period.
Store Owner
BC Smoke Shop Austin
Austin, TX
01.2008 - 10.2013
- Founded and operated a retail art glass gallery smoke shop focused on bringing top industry talent creations to market
- Built a strong customer base through effective promotional marketing, social media and customer service
- Stayed up to date on latest information and trends in electronic cigarettes to maximize sales
- Planned and executed live glass blowing events for over 250 invitees three times a year
- Trained a team of sales associates that increased revenues by 125% over a five-year period.
Office Manager Bookkeeper
Demos Done Right
Houston, TX
01.2001 - 05.2008
- Managed office of a successful product marketing, demonstration and sampling business
- Responsible for the training of all new brand ambassadors
- Account manager to over 200 clients
- Booked independent contractors and assisted in shipping materials for over 200 promotions a week
- Handled all bookkeeping duties including A/P, A/R, invoicing, payroll, bank and CC reconciliation and annual tax preparation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant General Manager
Hops Grill & Brewery
Denver, CO
01.2000 - 06.2001
- Directly managed, trained and ensured professional development of 45+ employees
- Managed schedule and payroll of bar and wait staff
- Responsible for bar and front of the house purchasing and inventory
- Maintained exceptional customer service ensuring repeat business
- Devised unique events and special promotions to drive sales.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Assistant Chef
Eatzi's Market & Bakery
Houston, TX
01.1997 - 10.1999
- Maintained safe food handling and other standards at all times
- Welcomed and acknowledge all guests in a friendly, service-oriented manner
- Developed and maintained creative product merchandising for prepared foods section
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
Merchandising Manager
Partners in Advertising
Houston, TX
01.1995 - 05.1997
- Built attractive holiday and seasonal displays for merchandising programs
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
- Managed a 6 person reset team for Kroger and Fiesta grocery stores
- Offered exceptional customer service to differentiate and promote the company brands we represented.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
Education
Associate of Arts - Culinary Arts
The Art Institute of Houston
Houston, TX05.1996
Skills
- Operations management
- Accounts Payable and Receivable
- Reliable and dependable
- Multitasking
- Customer Relations
- Team Building
Affiliations
- YMCA volunteer soccer coach
- 3 time Houston half marathon finisher
Professional References
- Tom Nall founder Republic Tequila 512-917-1032
- Nadia Elhaj owner Austin Cornucopia 512-410-9811
Timeline
Cage Cashier
Red Star Social Club
03.2022 - 05.2023
Owner
Keep Austin Well
08.2019 - 03.2022
Store Manager
Cornucopia Popcorn
01.2017 - 08.2019
Store Owner
Whomp Smoke Shop
01.2011 - 02.2017
Store Owner
BC Smoke Shop Austin
01.2008 - 10.2013
Office Manager Bookkeeper
Demos Done Right
01.2001 - 05.2008
Assistant General Manager
Hops Grill & Brewery
01.2000 - 06.2001
Assistant Chef
Eatzi's Market & Bakery
01.1997 - 10.1999
Merchandising Manager
Partners in Advertising
01.1995 - 05.1997
Associate of Arts - Culinary Arts
The Art Institute of Houston
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