Todd White
Flower Mound,TX
Summary
Experienced and results-oriented communications/IT professional. Can identify and maximize opportunities to increase company growth. Ability to effectively communicate with clients in order to complete project requirements. Team player with excellent written and verbal communication skills. Outstanding ability to multi-task and apply time management skills to achieve company goals.
Overview
13
13
years of professional experience
Work History
Sr. IT Installation & Customer Service Specialist
Comware
Southlake, TX
2016.10 - 2022.07
- Managed new employees and facilitated the installation on new and existing IT projects.
- Trained C-level executives on technical aspects of installation.
- Responsible for communicating with clients before, during, and after project completion.
- Maintained updated knowledge of all equipment, products and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
Systems Technician
E-Guide Services, Inc.
Arlington, United States
2009.08 - 2016.10
- Consulted, advised, and supported IT end-user concerns and analyzed root causes to resolve issues.
- Accessed electronic customer ticket system for tracking incidents, work orders, and project-related tickets.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Submitted daily paperwork to communicate completed jobs and related information.
Education
Bachelor of Science - Restaurant And Food Services Management
Texas Tech University
Lubbock, TX12.2007
Skills
- Understanding Client Needs
- Upselling Products and Services
- Conflict Resolution Techniques
- Consultative Selling Techniques
- Presenting Service Options
- Customer Technical Support
- Effective Communication with Clients
- Overcoming Objections
Timeline
Sr. IT Installation & Customer Service Specialist
Comware
2016.10 - 2022.07
Systems Technician
E-Guide Services, Inc.
2009.08 - 2016.10
Bachelor of Science - Restaurant And Food Services Management
Texas Tech University