Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
AccountManager
Hope Bundy

Hope Bundy

Battle Creek,MI

Summary

Client Care Application Specialist with over 23 years of experience in the Credit Union industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated and enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

23
23
years of professional experience

Work History

Application Specialist-Professional II

Fiserv
Battle Creek, MI
01.2014 - 10.2022
  • Subject Matter Expert in Accounting/General Ledger as well as Lending, Back Office and Operations.
  • Documented client issues through call center or via online request.
  • Researched complex issues using several tools such as SQL and database logging.
  • Performed troubleshooting, maintenance and optimization of software applications as it pertains to client data.
  • Kept clients up to date with status of their issues up to and including resolution.
  • Provided training to clients in use of processing software when required.
  • Worked closely with programmers to document and test software defects.
  • Participated in after hours on-call rotation.
  • Consistently maintained high client satisfaction survey score

Client Care Analyst

Open Solutions Inc.
Battle Creek, MI
01.2003 - 03.2009
  • Primary focus in Lending and General Ledger research helping a large volume of clients while keeping a positive and upbeat attitude.
  • Assisted Operations department with daily processing and report distribution.
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of software applications as it pertains to client data.
  • Kept clients up to date with status of their issues up to and including resolution.
  • Provided training to clients in use of processing software when required.
  • Responsible for writing and distributing client communications.
  • Tracking and submitting data center billing to corporate.
  • Responsible for generating and submitting all client annual IRS data.

Computer Operator

C.U. Processing, Inc.
Grand Rapids, MI
10.1994 - 01.2003
  • Sent to various client locations across the US to provide operations training.
  • Generated reports covering details about data, system operation and error monitoring.
  • Responsible for processing daily jobs for several credit unions.
  • Changed and replaced backup tapes regularly and performed detailed server backups.
  • Documented database and mainframe storage discrepancies, referring discovered issues to supervisor for remediation.
  • Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.
  • Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations.
  • Worked closely with Field Engineers on maintenance or replacement of hardware.
  • Responsible for handling all after hours on-call issues.

Education

High School Diploma -

Delton-Kellogg High School
Delton, MI
05.1982

Skills

  • Efficient and Detail-Oriented
  • Proficient in Microsoft Word, Excel, Outlook and PowerPoint
  • Experience with SQL database queries
  • Excellent typing skills
  • Upbeat and Positive Personality
  • Ability to work remotely
  • Team player
  • Understanding Client Needs
  • Building Client Trust and Loyalty
  • Data Entry and Maintenance
  • Call Documentation using Service Point and other call tracking software
  • Software Application Installation and testing

Timeline

Application Specialist-Professional II

Fiserv
01.2014 - 10.2022

Client Care Analyst

Open Solutions Inc.
01.2003 - 03.2009

Computer Operator

C.U. Processing, Inc.
10.1994 - 01.2003

High School Diploma -

Delton-Kellogg High School

Hobbies

In my free time I enjoy spending time with my family. Cooking, baking, crocheting and the occasional ride on the motorcycle.

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Hope Bundy