Todd Willey
Conway,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging requirements.
Overview
7
7
years of professional experience
Work History
Store Support Specialist
Midwest Flooring LLC
2022.05 - Current
- Used Microsoft office to create and update tracking documents.
- Contributed to increased store revenue by upselling products and suggesting complementary items to customers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
- Monitored system performance to identify potential issues.
Department Manager
Lowes Home Improvment
2019.09 - 2022.05
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Footwear Team Lead
Dicks Sporting Goods
2016.11 - 2019.08
- Measured customers' feet using Brannock device to determine proper shoe size.
- Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.
- Achieved higher customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
No Degree - Health Education
Arkansas Tech University
Russellville, ARHigh School Diploma -
Clarksville High School
Clarksville, AR05.2009
Skills
- Issue and Resolution Tracking
- Customer Needs Assessment
- Stock replenishment
Volunteer children's lead at my church, play mens softball
I am a leader within my church where I serve with our children's church as well as our Royal Ranger program where we take pride in shaping young men into leaders within our communities.
In my free time, I enjoy playing men's softball
Timeline
Store Support Specialist
Midwest Flooring LLC
2022.05 - Current
Department Manager
Lowes Home Improvment
2019.09 - 2022.05
Footwear Team Lead
Dicks Sporting Goods
2016.11 - 2019.08
No Degree - Health Education
Arkansas Tech University
High School Diploma -
Clarksville High School
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