Todd E Williams

Facilitated exceptional service and entertainment for paying guests during grand canal gondola rides.

• Assisted customers with inquiries about swim classes and scheduling options.
• Resolved customer issues efficiently, ensuring satisfaction and retention.
• Collaborated with instructors to streamline class registrations and updates.
• Maintained accurate records of student attendance and progress reports.

• Assisted in managing e-commerce registry chat responses to enhance customer service. Supported logistics operations to streamline sales processes. Guided a team of associates in daily tasks to improve performance.
• Orchestrated planning, preparation, and facilitation of team meetings and monthly one-on-one sessions.
• Compiled and documented monthly performance evaluations for associates.
• Facilitated email and chat response procedures, ensuring adherence to established etiquette.
• Enforced corporate work rules to ensure compliance with departmental policies.
• Facilitated ongoing development and training initiatives for assigned team members.
• Diagnosed and resolved website issues to ensure optimal functionality.
• Cultivated relationships with business partners to facilitate information exchange.
• Assisted in designing and developing training materials for product seminars. Supported the implementation of customer sales training programs. Aided in the creation of customer service and registry training programs.
• Led training, development, and guidance of new hire associates in sales and service systems, product offerings, and company procedures.
• Assisted in designing and developing programs to support training on new procedures, performance improvement techniques, soft skills, and seasonal product knowledge.
• Assisted in the launch of a new company call center by training new hire associates in sales and service techniques. Supported the development of skills through relationship building with team members. Aided in the preparation of future leaders within the call center.
• Facilitated coaching and mentoring of associates to foster career development.
• Facilitated onsite training sessions. Supported team members in achieving a 17% increase in sales over two years.