Todd Wilson
Conroe,Texas
Summary
Customer Sales and Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and upselling techniques. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
32
32
years of professional experience
Work History
Sales Representative
T-Mobile
Houston, TEXAS
07.2014 - Current
- While ranking # 1 representative in store multiple times consecutively, I maintained high level of sales in accessories, VOC lines, and Mobile Internet sales.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Explained features of cell phones to potential buyers and answered questions.
- Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
Houston Market Manager
MarketStar/BlackBerry
Houston, TX
11.2008 - 11.2013
- Built partnerships with multiple Management levels such as but not limited to, District & Regional Managers, to amplify knowledge and achieve revenue goals.
- I established individual, store, district and city-wide contests, incentives, training programs including marketing events with a focus on increasing market and in store presence, knowledge and sales.
- I received the MVP award for training in which I was asked to be the National Trainer for National Retail.
- I maintained a Top 5 ranking in the US for BlackBerry sales and several of my market events were praised and implemented in other Markets due to their success.
Senior Retail Business Manager
Cricket Communications
Houston, Texas
05.2006 - 01.2008
- Originally I was hired into the Assistant Manager in Houston, as a new market for Cricket Communications. Within two weeks I acquired a promotional offer to Store Manager.
- Won MVP Award during Houston Launch Training.
- First year of operation, the area implemented a store-recognition program. In the first month of the program, My store ranked number one in operations, despite locational challenges.
- After being promoted to Senior Manager of superstore, I took an underperforming location from tenth in the city to top five in the nation in multiple categories.
- Developed and provided training for fellow managers in inventory control.
Sales Representative
Cingular Wireless
Houston, Texas
11.2003 - 05.2006
- Maintained average sales levels of 175% over graduating quota levels.
- Assisted manager with development and review of monthly performance against targets set by management team as well as other production reports.
- I was chosen to serve as “subject matter expert” on all data products and services for the Conroe Location including the North Houston Location.
Senior Sales Representative
Verizon Wireless/GTE Wireless
Houston, TX
06.1995 - 08.2003
- Maintained sales levels of an average 140% over graduating quota range.
- Responsible for training sales associates on all company procedures, policies, systems and sales techniques.
- Served as Team Leader for developing sales incentive programs.
- Served as interim manager, exceeding individual and store quotas, monitoring inventories, completing employee evaluations and providing “coaching” to employees to improve individual performance levels.
Inventory Specialist
GTE Wireless
Houston, TX
10.1993 - 06.1995
- Responsible for monitoring, forecasting, auditing and maintaining citywide inventory levels.
- Trained additional inventory representatives and sales associates on phone features and sales techniques.
- Developed regional intra-net web site to enable stores to share inventory and product information.
- Earned “Employee Excellence Award” for web site Management.
- Chosen to serve as “subject matter expert” on conversion team responsible for training, developing, implementing and problem solving during corporate conversion of point-of-sales and billing systems.
- Assisted in redistribution and reallocation of products among stores resulting in increased sales of approximately $1.25 million in saving and revenue over two quarters.
- Managed “rain check” program in the Houston and Austin markets during digital rollout program.
- Responsible for audit and order fulfillment during post-rollout program, including reports to corporate office of market results.
Managed Tele-Go operations
Contract support
Houston, TX
10.1993 - 06.1995
- Managed Tele-Go operations at distribution center, including receiving inventory, refurbishing products, packaging and shipping products to individual stores.
- Provided daily reporting of inventory levels and products movement to corporate on an ongoing basis.
Education
High School Diploma -
Eisenhower
Houston, TX01-1989
Bachelor of Science - Mathematics And Education
Howard Payne University
Houston, TXSkills
- Sales management
- Inventory control
- Project & Budget management
- Data analysis
- Staff development
- Complex Problem-solving
- Staff training and development
- Customer service
- Marketing
Timeline
Sales Representative
T-Mobile
07.2014 - Current
Houston Market Manager
MarketStar/BlackBerry
11.2008 - 11.2013
Senior Retail Business Manager
Cricket Communications
05.2006 - 01.2008
Sales Representative
Cingular Wireless
11.2003 - 05.2006
Senior Sales Representative
Verizon Wireless/GTE Wireless
06.1995 - 08.2003
Inventory Specialist
GTE Wireless
10.1993 - 06.1995
Managed Tele-Go operations
Contract support
10.1993 - 06.1995
High School Diploma -
Eisenhower
Bachelor of Science - Mathematics And Education
Howard Payne University