Todddrena Urquhart

Work History

Shift Leader

Boddie Noell Enterprises

01.2022 - Current

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Trained new employees and delegated daily tasks and responsibilities.
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Conducted performance reviews and provided staff with feedback and guidance.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Analyzed sales figures and identified areas for improvement.
Completed cash and credit card transactions accurately using POS software.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Resolved conflicts between employees to maintain positive and productive work environments.
Gathered, organized and input information into digital database.
Frequently inspected production area to verify proper equipment operation.
Educated staff on organizational mission and goals to help employees achieve success.
Collected, arranged, and input information into database system.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Office Manager

Desired Dream Renovations

03.2021 - Current

Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Maintained computer and physical filing systems.
Managed office operations while scheduling appointments for department managers.
Updated reports, managed accounts, and generated reports for company database.
Coordinated special projects and managed schedules.
Controlled finances to lower costs and keep business operating within budget.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Created, maintained and updated filing systems for paper and electronic documents.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Defined clear targets and objectives and communicated to other team members.
Developed detailed plans based on broad guidance and direction.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier

Family Dollar

10.2020 - 04.2021

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Welcomed customers and helped determine their needs.
Restocked and organized merchandise in front lanes.
Greeted customers entering store and responded promptly to customer needs.
Helped customers complete purchases, locate items, and join reward programs.
Addressed customer needs and made product recommendations to increase sales.
Stocked, tagged and displayed merchandise as required.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Upsold additional products and services to customers, increasing revenue.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Operated cash register to record transactions accurately and efficiently.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Handled cash with high accuracy and took care to check bills for fraud.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Set up new sales displays each week with fresh merchandise.
Maintained current knowledge of store promotions and highlighted sales to customers.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Used POS system to enter orders, process payments and issue receipts.

Janitorial Cleaner

Davis Cleaning Service

07.2020 - 10.2020

Emptied trashcans and transported waste to collection areas.
Organized and used industrial cleaning products following strict safety procedures.
Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals, and materials properly and with caution.
Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout [Number]-acre campus.
Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Developed and implemented comprehensive cleaning plan for entire building.

Summary

Overview

Work History

Shift Leader

Office Manager

Cashier

Janitorial Cleaner

Education

No Degree - Medical Assistant

Skills

Timeline

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