Summary
Overview
Work History
Education
Skills
Timeline
Generic
TODDERIKA F. CHANDLER

TODDERIKA F. CHANDLER

Experienced Customer Service Representative
Valrico,FL

Summary

Strong Leader Hardworking Microsoft Proficient Customer Service Oriented Motivated Secret Clearance Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Experience Transportation Security Officer

07.2022 - Current
  • Operating various screening equipment and technology to identify dangerous objects in baggage, cargo, and on passengers
  • Engaging in continuous development of critical thinking skills necessary to mitigate actual and potential security threats
  • Retaining and implementing knowledge of all applicable Standard Operating Procedures.

Quarter Master

United States Army Reserves
04.2017 - Current
  • Create menus for lunch every drill weekend
  • Ensure Soldiers are properly fed during drill weekends
  • Update receipts for payment.

Juvenile Correctional Officer

Department of Justice
Tampa, Florida
06.2018 - 12.2021
  • Operate a master control center as required
  • Maintain security and custody of volatile and violent juveniles
  • Observe conduct and behavior of inmates, respond to and control emergency situations, and use appropriate levels of force to control combative, volatile, or hostile offenders
  • Proficient and efficient with Microsoft Office.

Customer Service Representative, Courtesy Desk Associate

Wal-Mart Super Center
Gibsonton, Florida
04.2015 - 02.2018
  • Accountable for $10,000 and above every day
  • Worked as a, , Money Center Associate, Cashier, and Online Grocery Shopper Associate
  • Aided customers with problem solving and resolutions.

Food Service Specialist

United States Army
Fort Riley, Kansas
07.2011 - 12.2014
  • Accountable for $1,500 - $2,000 of cash daily
  • Worked overnight preparing 200 – 500 various pastries, pies, and cakes for the next day meals and specialty meals
  • Generated menus for the upcoming meals and specialty meals.

Education

Associate of Arts - Liberal Arts

Hillsborough Community College

Bachelor of Science Criminology -

University of South Florida

Skills

  • CCTV Surveillance
  • Screening Wands
  • First Aid and CPR Certified
  • CPR Certified
  • Detailed Activity Logs
  • Security Regulation Enforcement
  • Verbal and Written Communication
  • Federal and State Regulation Compliance
  • CCTV Monitoring
  • Attentive and Observant
  • Incident Reporting
  • Customer Service
  • Team Player
  • Pattern Recognition
  • Theft Prevention
  • Employee and Visitor Screening
  • First Aid Training
  • Professional Demeanor
  • Ground Patrol
  • Detail-Oriented
  • Emergency Response
  • De-escalation Techniques
  • Intruder Removal
  • Security Team Coordination
  • Report Writing
  • High Level of Integrity
  • Shift Work Experience

Timeline

Experience Transportation Security Officer

07.2022 - Current

Juvenile Correctional Officer

Department of Justice
06.2018 - 12.2021

Quarter Master

United States Army Reserves
04.2017 - Current

Customer Service Representative, Courtesy Desk Associate

Wal-Mart Super Center
04.2015 - 02.2018

Food Service Specialist

United States Army
07.2011 - 12.2014

Associate of Arts - Liberal Arts

Hillsborough Community College

Bachelor of Science Criminology -

University of South Florida
TODDERIKA F. CHANDLERExperienced Customer Service Representative