Todd (TJ) Bowser

• The Phi Alpha Social Work Honors Society hosts volunteer opportunities and recognizes students with high academic achievement within the Social Work Department at WCU

• Prepare tables, restock service stations, and complete opening or closing tasks efficiently.
• Communicate special requests and menu changes clearly between guests, servers, and kitchen staff.
• Monitor dining areas for guest needs and respond quickly to refill, cleanup, and follow-up requests.
• Maintain clean work areas, sanitize surfaces, and follow restaurant standards for guest safety.
• Resolve guest concerns calmly and escalate issues to management when needed.
• Adapt quickly to changing table assignments and support smooth service across the dining room.

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• Guide 40 prospective students and families per tour, answering admissions questions and highlighting campus resources.
• Welcome visitors professionally and create a positive first impression for prospective students and families.
• Support admissions staff by preparing tour materials, check-in details, and visitor information before events.
• Adjust tour pacing to match group needs while keeping visits organized and on schedule.
• Answer questions from students, parents, and guests with accurate, friendly, and confident communication.
• Maintain a professional tone while representing the university to diverse visitors and community members.
• Lead small group discussions that encourage visitor engagement and questions during admissions tours.
• Help new guides learn tour expectations, visitor questions, and campus navigation basics.

• Supported client intake by gathering background information and organizing records for case review.
• Prepared case documentation and maintained clear notes for supervisor review and follow-up.
• Assisted with referral coordination by connecting clients to appropriate community resources and services.
• Collaborated with staff to prioritize daily tasks and keep client follow-up organized.
• Observed client interactions and learned case management procedures in a supportive service setting.
• Helped prepare materials for group facilitation and client support sessions.
• Listened to client concerns with empathy while supporting respectful, trauma-informed service delivery.
• Applied strong time management to balance multiple case assignments and daily administrative tasks.
• Supported outreach efforts by helping share program information with clients and community contacts.

• Support member communication with timely updates, reminders, and follow-up across club activities.
• Maintain Documentation for meeting notes, volunteer information, and recurring student organization logistics.
• Collaborate with officers to deliver social, volunteer, and professional development programming.

• Demonstrated proper form and movement modifications to support mixed fitness levels during classes.
• Monitored participant safety and adjusted routines when needed to keep sessions appropriate and controlled.
• Prepared class plans that matched posted schedules, studio space, and available equipment.
• Encouraged consistent participation through upbeat communication and welcoming class interactions.
• Led warmups, transitions, and cooldowns to keep classes organized and easy to follow.
• Adapted exercise options to support beginner-friendly and mixed-ability class participation.
• Followed campus recreation procedures while delivering dependable instruction across recurring class sessions.

• Provided friendly guidance to patrons using fitness spaces, equipment, and basic facility policies.
• Monitored workout areas for cleanliness, organization, and safe equipment use throughout daily operations.
• Supported wellness programs by preparing spaces, materials, and participant materials before scheduled activities.
• Documented incidents, equipment issues, and service concerns clearly for follow-up by facility staff.
• Answered visitor questions promptly and directed students to appropriate campus wellness resources.
• Worked collaboratively with peers to respond to busy periods and maintain steady service flow.
• Maintained consistent coverage of assigned duties while adapting to changing front-desk needs.